Tag Archives for terms and conditions.
American has updated the AAdvantage terms and conditions to now say that, though they gave advance notice of program changes in 2022 and 2023, they have no obligation to do so in the future. They’ll specifically eliminate or change benefits without notice. And if your account is hacked they don’t have to restore your miles.
Several changes that have been made to the IHG One Rewards elite benefit terms and conditions. These have been published to their website, but they haven’t otherwise told anyone about them which always strikes me as a poor practice.
Kiwi.com did seem pretty blatant in what it was doing, but banning the publication of flight information seems both overbroad and prior restraint on free speech. I regularly publish “Southwest flight [and] fare information” on this site. They are even barred from “committing any other acts in violation of Southwests Terms & Conditions.”
The Kiwi.com case is about the power of website terms and conditions, and a company to control information it publishes publicly on the internet.
Kiwi.com did seem pretty blatant in what it was doing, but banning the publication of flight information seems both overbroad and prior restraint on free speech. I regularly publish “Southwest flight [and] fare information” on this site. They are even barred from “committing any other acts in violation of Southwests Terms & Conditions.”
The Kiwi.com case is about the power of website terms and conditions, and a company to control information it publishes publicly on the internet.
When an airline tells you they aren’t going to do as much for you in the event they delay or cancel flights – even when it’s their fault, not the weather – you should take the message loud and clear.
American Airlines has been highlighting ‘a deal a day’ to various destinations, like Hawaii and the Caribbean. Today’s deal is Europe from $599 roundtrip.
The terms and conditions of this deal do not make any sense to me.
In Thailand writing a bad review of a hotel can land you in jail. Defamation can be a criminal charge, and include opinions deemed to be unfair.
British Airways can’t get away with putting its critics in prison under U.K. law but they’ve updated their terms and conditions to say that they can close the mileage accounts of members who “statements..reflects unfavourably on the reputation of British Airways or any aspect of its business, brands, products or services.”
British Airways notified members of a change to its frequent flyer terms and conditions to limit the ability to sue.
Mandatory arbitration, though, is so 2018 and may wind up costing British Airways a lot more than lawsuits would have.
Add this to the list of changes Marriott has made to the brand new program since launch, that is negative for affected members and that members weren’t notified about.
Now when Marriott Bonvoy Silvers and Golds call, it seems, they are no longer elite.
I suggested in December that they’d kill the benefit entirely and then days later a memo leaked that it would end December 31, 2019.
There are two lingering issues, however. Marriott never told members about the change, and they made the change retroactive.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
