“Dedicated Elite Reservation Line” has been a published benefit for all Marriott Bonvoy elites. Here’s the Google Cache of Silver benefits and here is the cache for Golds. This was in the program terms and conditions up until this week (emphasis mine):
v. Elite Reservations Line. Exclusive reservations number available for Elite Members (United States and Canada only: (800) 228-2100
vi. Dedicated Elite Support: Dedicated Elite support available for Elite Members (United States and Canada only): (800) 321-7396
Marriott has taken away elite telephone support from Silvers and Golds. They haven’t informed elite members that their benefit is gone. Indeed, members earned their benefits with stays in 2019 for 2020 but the benefit has been taken away during the 2020 benefit year and most elites do not even know it.
Now, according to Marriott’s latest update to its terms and conditions, only Platinum elites and higher have access to an elite reservations line (emphasis mine):
ix. Dedicated Elite Support for Platinum Elite Members (United States and Canada only: (800) 228-2100)
…iv. Dedicated Elite Support for Titanium Elite Members (United States and Canada only: (800) 399-4229)
Add this to the list of changes Marriott has made to the brand new program since launch, that is negative for affected members and that members weren’t notified about.
- Elimination of elite benefits on third party bookings
- Restrictions on Platinum breakfast at certain hotels
- Elimination of annual elite nights for booking a meeting (applied retroactively to contracts already signed)
- Addition of capacity controls on reward nights at legacy Starwood hotel brands
Now when Marriott Bonvoy Silvers and Golds call, it seems, they are no longer elite.