Tag Archives for wheelchair.
Southwest will end its wheelchair-boarding advantage on January 26 when assigned seating takes effect. That change removes the incentive to preboard for early seat selection, but it doesn’t touch the real reason unneeded wheelchair requests have exploded across airlines.
A wheelchair passenger alleges she was abandoned overnight at Miami International Airport after an American Airlines attendant left her at a gate. She missed her connection, spent the night in a cold room, and has now sued the airline over the ordeal.
At the top of a crowded airport escalator, a woman in a red shirt lost her balance and toppled backward onto a man in a wheelchair, instantly clogging the landing and setting off a chain-reaction pileup.
Southwest Airlines had to take a delay on a flight from Las Vegas to San Jose on Thursday because of the sheer number of passengers in wheelchairs. At Southwest, customers asking for wheelchair assistance get better seats for free – and then usually walk off the plane and all the way out the terminal themselves on the other end of the journey. They don’t all need a wheelchair. They’ve just cracked the code.
The wheelchair-bound woman was trapped in her hotel room for 42 days after the building’s only elevator broke down. No backup plan. No safe alternative. No urgency from management.
Barrett Evans, who works as the Chief Learning Officer at Ford Motor Company, sparked an online backlash after taking to social media to blast a fellow passenger onboard his flight to San Diego.
Evans saw that passenger watching Fox News on the plane’s seatback entertainment screen. Then, while they deplaned, he saw the elderly man and his wife using airline-provided wheelchair assistance to their connecting gate.
On one Southwest Airlines Tampa flight, 30 passengers boarded early and got better seats for free because they said they needed wheelchair assistance. Then they walked off the plane and all the way out the terminal themselves on arrival. They didn’t all need a wheelchair, but cracked a code.
Southwest Airlines lets passengers pick their seats on a first-come, first-served basis. You board earlier if you buy the most expensive tickets, if you’re a frequent traveler, or if you pay for early boarding. Or if you fake the need for a wheelchair.
That’s why Southwest Airlines has more wheelchair passengers than any other airline.
The CEO of Frontier Airlines has condemned Jetbridge Jesus flights. Passengers board the aircraft needing wheelchair assistance, but the end of the flight they’ve been healed and can walk off the plane just fine on their own.
This is the phenomenon of passengers requesting wheelchair assistance to get airport priority – skipping lines, and boarding first.
Southwest Airlines passengers are using wheelchairs to get priority boarding and don’t even seat in them, instead using the wheelchair as a luggage cart to push their carry on bags.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
