The Gap Between What Hotels Are Supposed To Deliver – And What You Get Each Stay [Roundup]

News and notes from around the interweb:

  • Wut? Delta is ‘celebrating’ open skies agreements, even after spending huge amounts of money on lobbyists and P.R. trying to get the U.S. to abrogate its open skies treaties with Qatar and the U.A.E. Of course Northwest, acquired by Delta, was the major beneficiary of the first open skies treaty with the Netherlands (home to KLM).

  • Airbnb search tip:

  • Sleazy major devaluation of the international Radisson Rewards program (not the U.S. program).

  • Air Canada Has Been Ordered to Pay Compensation to a Passenger Refused Boarding After Recently Testing Positive For COVID-19 The details aren’t nearly so crazy – the passenger’s positive test was old enough that they should have been eligible to fly (10 days after a positive test a new negative one wasn’t required) but airport agents confused their carrier’s own rules.

  • How Holiday Inn hotels are supposed to welcome you into their restaurants. Because, yeah, all of them do this.

  • Oh, and Holiday Inn breakfasts are just like this.

  • Hilarious old training video encouraging hotels to sign guests up for Marriott Rewards.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. So, Marriott International gives performance-related bonuses to properties that sign-up the most new members of the loyalty program?

    This seems ripe for fraud. It makes you wonder how many of the Bonvoy accounts are fraudulent or duplicative. I could see a rogue property signing up every guest as a member of Bonvoy even if they didn’t ask to join. After all, it’s pretty easy to create a bunch of Yahoo, Hotmail and Gmail accounts using the names of non-Bonvoy member guests.

    Maybe financial analysts should ask Marriott about this on its next corporate earnings call.

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