No airline has done as much to keep customers whose travel has been disrupted from getting refunds as United Airlines has. However they’re not the only bad actor. British Airways intentionally deceived customers about their refund rights.
I’ve been asked by several readers why they aren’t getting points and taxes back on Avios award bookings. British Airways rules allow a refund of taxes and points for a fee, but the British Airways website is hiding the option to do this insisting instead on offering a ‘voucher’.
Go into ‘Manage My Booking’ on ba.com and select ‘Cancellation options for this booking’.
You are taken to the ‘consent’ screen:
It’s interesting to know that British Airways has used its cost-savings outsourced-IT to hide the option to refund bookings (and done so rather ineptly).
British Airways will charge the cancellation fee, though as I’ve written before if you want to cancel a booking until close to departure the flight itself may be cancelled by then and you’ll get refunded without a fee.