I’ve been frustrated with Southwest lately, since they no longer sell Early Bird check-in on every flight and they’re devaluing their Rapid Rewards points. But the best thing about Southwest is the people. More than any other U.S. airline, their crews just seem to like their jobs. They don’t mind being there.
So while I got choked up watching this passenger’s testimonial about how a flight attendant made her world better when she was at wit’s end, I wasn’t at all surprised.
This mom was traveling with her lap child from Las Vegas to Salt Lake City. He’s not a great flyer. He was crying and nothing would soothe him. And she’s feeling stressed looking around the cabin, knowing that it’s driving everyone crazy.
She thought she could get through the short flight, but it delayed. The child isn’t a good sleeper so, she says, she’s barely slept in nine months. She says, “unbeknownst to me I am at my wit’s end.”
And a flight attendant came up to her asking if she could help. At first the mom resisted. But the crewmember took the baby in her arms, kept walking the child back and forth within eyeshot of the mom, and put him to sleep. And she kept the child, she didn’t hand the child back right away, saying “any chance a mama can rest her arms.” She held him until the plane was ready to depart, and he slept.
@kylichoi The end scene Shoutout to Neequa my southwest angel Becoming a mom bonds you to other moms out there. Its an amazing experience. And when moms help other moms, you know youre a part of some amazing unspoken society that youd never give up. #travelingalonewithbaby #traveling #southwestairlines @Southwest Airlines #travelingmama #momproblems #momsoftiktok ♬ original sound – Kylimomma | Motherhood
Watch this and tell me you don’t choke up, just a little? American Airlines says their motto is “caring for people on life’s journey” but this is what it actually looks like.