Reciprocal elite benefits on American Airlines and JetBlue are now live. That means,
- priority check-in
- priority security
- priority boarding
- priority checked baggage
- two complimentary checked bags (1 for AAdvantage Golds)
There’s no priority seating benefit yet, but that’s coming, however it’s not going to be extra legroom seats for free on either airline. JetBlue doesn’t give these seats to its own members for free (JetBlue elites can buy the seats at a discount at the airport when traveling on JetBlue).
However the integration process isn’t going to be completely smooth.
Some American Airlines agents will miss a JetBlue elite member’s Mosaic status.
- The reservation doesn’t have a status ‘banner’ the way American and oneworld status has
- However there’s a prompt in the QIK check-in window showing JetBlue status, and the status is in special service remarks in the reservation
- In addition JetBlue has been added to the frequent flyer program options in AACoRN, and this shows a member’s status and applicable benefits
Waived bag fees aren’t authomatic for JetBlue elites flying on American. Agents have to manually waive the bag fee entering reason code 10 – on One/Tier MSC and then add the B6 (JetBlue) carrier code in the MSC dialogue box. That means JetBlue elites may be paying for bags at check-in kiosks and will ahve to seek refunds. Automation is coming for this in ‘early 2022’.
The American reservation system also has bugs which fail to show that a bag is consdered premium and to add a Priority Bag tag. Agents then have to go validate the customer’s status, which I imagine many will not bother to do.
One note that I missed when the benefits were first announces is that JetBlue elites receive free same day confirmed changes on American but this is not a benefit for travel on JetBlue.