This Holiday Inn Front Desk Employee Keeps Catching Guests Steal Snacks From The Grab ‘n Go [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. What’s a “grab & go” ?

    Are you supposed to pay for whatever you “grab”?? or is just supposed to be like a smorgasbord brekkie bar where people are taking extra for later?

    If its the latter, I don’t see any problem and the Front Desk should butt out…

  2. All you need to do is check out when a different person is working at the front desk and say the charges must be a mistake. They’ll be taken off your folio without argument. The margins on these products are so high that the hotel will not put up a fight against the occasional theft.

  3. Ask to block ALL room charges in hotels with overpriced snack bars. I once stayed at a Residence Inn where another guest charged $40 in snacks to my room. Stay in a riffraff hotel, you run into riffraff.

  4. These snacks should not be labeled Grab and Go. Maybe it should be put in a vending machine. People are prone to steal. Why complain when they steal. You put it in their sight.

  5. LOL these snacks are like the beer nuts that nobody one eats. A lot of it has been sitting around forever precisely because it’s insanely overpriced… a fact that the thieves fail to grasp.

  6. Based upon my experience with Holiday Inn staff, a more common problem is staff stealing from the hotel and charging it to guest rooms.

  7. Capital One is horrible about protecting customers from fraudulent charges. They always side with the merchant no matter how much evidence you have. If I can confirm Amex does the same thing, I will drop my Amex cards permanently.

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