The J.W. Marriott Los Cabos Resort says they charge guests using points a $30 redemption fee. This fee, or loyalty tax, applies only to free night awards and is not billed to guests paying cash.
All Marriott Bonvoy redemption nights are subject to a service charge of USD 30 per night.
Marriott bills members for hotel resort fees when using free night stays. That’s something that neither Hilton nor Hyatt do. But this is not a resort fee. The hotel doesn’t have one. Here’s the expense breakdown for a paid night at this hotel. No resort fee is listed.
What’s more, the hotel doesn’t even disclose the $30 penalty for Bonvoy redemptions in the rate details for the stay.
Is this the most Marriott Bonvoy thing ever?
Prior to acquiring Starwood, Marriott Rewards wasn’t an especially rich program for elite benefits – but they were known for consistency. Now the biggest problem with Bonvoy, I think, is hotel compliance with the loyalty program. Each hotel seems to do whatever it wants, largely with impunity.
Since this particular tactic doesn’t seem to be consistent with program rules, I imagine it will get fixed. Hotels can pass through resort fees to award guests (what a horrible practice not engaged in by competitors) but cannot charge such a fee only to those redeeming points. But that so many hotels seem to make up their own rules as they go, and imagine they can do so at least until called out publicly, is the very biggest problem faced by Bonvoy I think.