Uber drivers are protesting their declining pay and it strikes me that there was an uproar over how Uber treated its drivers and that was part of pushing out their founder CEO, but things have actually gotten worse for drivers since then.
“20 rides and I make $90 in 12 hours, it’s horrible,” said Juan Rivera, who organized the grassroots effort alerting other drivers on Whatsapp to meet at 6 p.m. if they wanted to air any concerns.
“When I started, they were taking 20% and we were getting 80%. Now they’re taking half or more,” he said. “I have a couple extra jobs. I have to work a thousand jobs now.”
The drivers who protested say they used to make about $400 a day. Now, some argue they make $150 for a 12-hour day. After paying to fill up his gas tank, driver Eyad Alsawah said it ends up being $90 for the day.
“Uber is taking now 60% of the trip. It wasn’t like this before, I don’t know what happened,” driver Eyad Alsawah said.
Under the pre-summer 2017 regime, drivers had several complaints.
- Drivers didn’t have any choice in trips. They’d find out once they accepted the ride (and cancelling on riders once they learned the destination could get them kicked off of the platform). This was a solution to a real problem with taxis.
In New York City you stand there and hail a cab and if you’re going someplace the driver doesn’t want you to go, they move on and you keep trying. Cabs would often redline, refusing to take certain minorities or drive to minority neighborhoods.
- Drivers didn’t like the pay, since Uber was paying less than when it first launched and needed to onboard them.
- Drivers wanted tips, not understanding that tips don’t raise wages they are a mechanism for companies to lower them. If someone is willing to drive at a certain price (everyone on the platform already was willing to do so), and customers start tipping, the company can pay less to offset that and still have enough drivers.
Uber had resisted tipping, preferring a ‘seamless experience’ where you request a ride and are billed for it automatically without an additional transaction at the end.
Now, driver complaints weren’t the only beef with Uber. They paid $4.4 million to resolve sexual harassment and retaliation in the workplace complaints. I wrote of Uber back in 2014 that “they have a great business model, they’ve grown too quickly, and their corporate culture hasn’t kept pace with their growth.”
Customers railed against surge pricing even though back then it was a way of getting drivers on the road, and drivers kept most of the extra money.
Now Uber has been less transparent and no one complains about surges anymore. Instead of telling you they’re charging 2 or 4 times as much for a ride, they just quote you a price. And Uber keeps most of it. They have tipping, but they pay drivers less.
Uber has largely turned around the toxic narrative, but not by becoming better for drivers or riders, and with several rounds of layoffs behind them I’m not even sure how much better for employees?
They’ve become on-demand transportation that’s often more expensive than a cab. They deliver cold food that takes too long to get and now often makes stops between picking up your meal and bringing it to you. And they’re very little else. Uber once had a vision far beyond transportation. They’d be intimately involved in moving people and things around cities. That would put them at the center of peoples’ lives.
- So it made sense when they launched a rewards currency and a co-brand credit card that they might succeed with their own digital currency that was interoperable, far beyond Uber’s own ecosystem.
- It would be a real currency, leveraging Uber’s reach and brand, that had uses in meat space far more practical than crypto.
Yet Uber has largely given up on its ambitions. I suppose that was the inevitable consequence of appointing the CEO of Expedia, of all companies, to replace their ousted founder. Expedia hasn’t meaningfully innovated for customers in a quarter century.
Instead, Expedia is a company that advertises to generate traveler eyeballs and sells those eyeballs to hotels – the hotel is the customer not the consumer. Expedia even has a history of taking a weak rewards program and making it continually worse.
Uber’s ex-Expedia CEO went undercover as a driver and doesn’t even like his customers (“some customers’ behavior unpleasantly surprised Khosrowshahi…riders discussing personal problems or confidential corporate information as if they were the only people in the car — made him feel slighted.”).
Not only did Uber largely leave its credit card deal dormant, never even advertising it in-app or during rides, they gave up on the card. The card was the primary way their currency was being minted. They also gave up on their rewards program and offering elevated service to their most frequent riders.
Fundamentally the business Uber is in is hard because he has to entice both sides of the market onto the platform. If he gives too good of a deal to riders, drivers balk. If he does too well by drivers, riders exit. That was fine when they were happy lighting VC money on fire – it made up the difference. Not so good now.
I use both Uber and Lyft. I have my monthly Amex credits, and I enjoy earning 10 Chase points per dollar with Lyft, plus Bilt points, and ThanksAgain points. Sometimes one or the other offers faster rides or better pricing.
I have to remind myself how bad taxis were (and are) because Uber is so frustrating. Taxis were always limited in number by regulation, so there were never enough. They were hard to get. You’d spend time flagging them down on the street (in the rain and cold) and then they might not even want to go where you were going. Once you got one the car was invariably in poor condition, because they earned the same amount whether it was well-maintained or not.
So Uber is great compared to taxis but that’s something they accomplished a decade ago. Uber changed on-demand ground transportation but then it settled. For all of its sins, it used to be an innovative company and now it’s not. And that part at least is worth lamenting.
Since the company is living off of past innovations it’s had to improve its financials by squeezing both sides of the platform, drivers and customers, instead of growing into profitability.
Uber is now in the S&P 500. That doesn’t make them a great company. It puts them alongside Union Pacific; Altria (Philip Morris cigarettes); General Motors; ADM (look up their past scandals); Equifax who leaked all your data; Darden Restaurants (Olive Garden and Red Lobster); Dominos (pizza) and American Airlines.
Great article by Gary. Uber a symbol of general US corporate climate
Honestly, in NYC, I use CURB to get cabs more than Uber and Lyft (Revel often bubbles up in a honeymoon phase, though). App-directed yellow cab pickups now are usually quicker and cheaper than the ride share incumbents. No pricing surges, yet I’ve still been able to get cars quickly during those periods…. for now.
I preferred it when there was no tipping on Uber. I’m so sick of American tipping culture. It’s basically the equivalent of an aggressive panhandler. As far as unhappy drivers, pound sand. You are unskilled labor. You have free will, you can choose to use the platform or not. If you want to make more money, invest in learning job skills and go get a job. Nobody owes you anything.
Have moved mostly to cabs now. Some cities now have fixed costs from the airport to downtown districts.
Uber drivers have gotten awful. In my last five rides (a years worth at this point) I had a guy going 95 in a 55 and couldn’t get him to slow below 80, two cars with nasty smoke-in-car drivers, one with a shattered and obscured windshield, and another who shit you not was putting in bids for car parts on eBay on his Uber device while driving and likewise couldn’t get him to stop. Most of the cars shouldn’t be allowed on the road let alone providing transport.
Dude, Darden Restaurants sold Red Lobster almost 10 years ago.
Driver tips has gone down because of all the added on fees by Uber
You can’t charge delivery fees, fuel surcharges etc and that sometimes equal 25% of order and expect another tip
As a UBER rider for years I even subscribed to UBER Pass for discounts However in the last 3 months I’ve ditched both and switched to LYFT A ride that was once $13/$14 with UBER is now $24/$25 dollars for the same distance LYFT provides me with the earlier price and considering I’ve always tipped it’s true that the drivers are losing out UBER has gotten to big and greedy for there on good
This is Uber going back to status-quo for the drivers.
It was never a gig that amounted to rideshare drivers consistently earning $400 a day.
These drivers enjoyed the mad-house Post-CoVid travel frenzy, much like the rest of the travel industry. They have NO IDEA how horrible Uber had been for drivers prior to 2020 for a long time.
And now — that travel is normalizing and people are beginning get a reality-check and starting to mind their spending habits a bit — these Post-CoVid era drivers are figuring out why all the pre-CoVid disgruntled drivers existed and were spiteful. I have seen these newbie drivers mocking old-timers on rideshare groups / forums “you just didn’t know how to make money I guess” …
And mind you, even NYC Uber drivers (for whom operating costs are MUCH higher) can’t make $400 a day.
Welcome to reality, I guess.
Before I never used Uber but I’ve used Uber a few times and had reasonable rates, good drivers, good vehicles, reasonable timing, etc. Airport shuttles have gone up in rates and car rentals are outlandish, forcing me to try Uber, which is still cheaper than a taxi where I live.
I worked for Yellow Cab then Uber and now back to Yellow Cab. All you people do is complain but you got it far more fair.
I use to think Uber was better and switched to them. Then found out after 4 months.
I couldn’t fix my vehicle and the $100 gas or more was unbelievable. But after a transfer case, radiator, battery , transmission back to back.
I was forced back to Yellow Cab. Here is the kicker most taxi companies cover mechanical bills and half the gas after splitting gas with the hired driver..
You can stay with Uber or Lyft or wise up and go to an old fashioned taxi cab. It has its challenges yes but.
The biggest advantage is that it isn’t your vehicle and half the gas. But whatever you do quit complaining.
You make the choice daily to drive for them and have other cab companies desperate for good drivers.
There should be lessons in the schools about becoming generic commodity labor in a capitalist society. It’s like the definition of you sleep in the bed you make and the bed is awful.
I do like that Uber and Lyft are a good way for immigrants to make money when they come to the country. It’s like a good entry level job where you can work as much as you want. I always appreciate it when I see people both working and also liking the US so much that they want to be here.
I also really appreciate that Uber/Lyft (and Curb) help keep inebriated people off of the roads.
Drivers don’t have to work for Uber or any other ride share company. If they don’t like it quit and find something else to do.
And for those crying “corporate greed” Uber is barely profitable and most of that comes from licensing their technology and the margin they get on Uber Eats. They don’t make money with Uber drivers.
Not sympathetic to any worker that doesn’t have the ambition to find something better if their current job isn’t meeting their needs.
A few weeks ago, a family member booked 4 of us an Uber from my father’s condo in a high rise building in the DC metro. The driver arrived 5 minutes ahead of what the app had estimated – the lights must have been in his favor – and we were on our way to the elevator at that point. (So, in other words, we would have been waiting for him outside the building if he’d arrived when the app told us he would.) The family member who had booked them texted the driver, telling them we were at the elevator and would be down in no less than two minutes.
They immediately cancelled on us and drove away. We had to wait 20 minutes for another driver.
Meanwhile, the early morning cab I’d pre-booked to take me to the airport – I didn’t want to trust there would be enough ride-share around early on a Sunday morning – was there when I walked out of my hotel 10 minutes before my booked departure time.
And the car service I occasionally use in MSP to get me to the airport has never ceased to arrive at my home less than 15 minutes ahead of time.
Maybe Uber was better to begin with, but I feel if you want a driver to be there when you expect them, I will stick with professional drivers. (Also, as a bonus, they are usually professionally licensed with background checks, and usually livery insurance policies are in play.)
Isn’t the “magic” of Uber’s model that they can offer drivers the market-clearing wage for their services? If the pay is too low, Uber won’t have enough drivers, which will mean fewer trips will be made (and less profit for Uber) and discourage repeat customers because the service will be unreliable.If they pay “too much,” they’ll get fewer customers (fares will be too high) and they’ll attract too many drivers which would reduce the number of trips their drivers get to take.
I obviously understand why drivers would want to make more money, but nobody makes a career out of Uber, and if the pay doesn’t make sense for you it’s simply time to move on.
Ubers biggest downfall is customer service.No way to reach them
If you use their app you get a tutorial
There should be laws that enforce responses to overcharges etc
For that reason alone I try to avoid them at all costs
I received an up to ten ride discount and as a test I put in my destination and it was a dollar higher than what I normally pay
They are scammers at the end of the day acting as a transportation business
You can see by reading these comments who the cheapskates are. Drivers have been getting tipped as far back as the yellow cabs in NYC. When owners would shell out 100’s of thousands to buy a emblem. It is a part of American culture. Tipping a driver for good service. The morning cashier at Starbucks does not deserve a tip. I am American, White, with a solid job, college educated. I drive for UBER when I want to. I am not a unskilled laborer. I don’t need to drive for the company to make ends meat. I make a great salary. I choose to drive. I have a brand new car, have a 5.0 perfect rating. I offer good service. I drive people who perfer not to tip because they are CHEAP. Plain & Simple. It’s always the same story. They hop in my car and brag about how much money they have, how many cars they have, what a big house they have, or they are on the phone screaming like they are important. I know immediately I am not getting tipped. I can look at you and listen to you and guess correctly whether or not I am getting stiffed. Stop being CHEAP and tip the driver for good service.
See, I would argue that Uber *didn’t* have a great business model. What they had was a great (and, outside of Manhattan and London, life changing) idea and product.
What they didn’t have was a profitable business, because they could be subsidized by VC cash, in the name of growth. But at some point, that well dries up, and enshittification (Google it) ensues.
The past few times I’ve utilized Uber I have had really nutty drivers. I kid you not: on all 3 rides to the airport from my home (about 45 minutes) each driver gave me their life story, and they had some insane $%^@ to recount. Even if I popped in my airpods and tried my best to act disinterested by looking out the window, or faking ‘phone calls, the drivers just would not stop yakking.
I hadn’t thought about using a professional shuttle driver but come to think of it, where I live it’s the same price, so that will be my next move.
Things have come full circle. Uber used to be great but now in many cities when I get to the airport I’m back to using taxis because there is NO line and also they are cheaper than Uber in many markets now.
It’s like Airbnb. Airbnb used to be really good but now there are so many taxes and fees and same taxes as hotels. In some markets Airbnb is 35% more with various taxes and fees. So people are just booking direct with the owner and cutting Airbnb totally out of it.
Now property owners are going back to making their own websites like pre-Airbnb and just mentioning their own websites on their Airbnb listings. Back full circle
-Not all Uber drivers are “unskilled labors”, as someone said.
– 2023 in Central to South florida at least: skillful labor can get you barely up to $800-$900 a week with real experience, and usually with a lot of overtime. With uber you can do up to $1000 the 7 days of the week working, with real experience driving for Uber.
-What kind of skillfullness are you talking about. If I am not attracted to steal others money selling cars, houses, drugs, sex, home theaters at gas stations, and other thing that my mind can’t get around? Tell me, what kind of skill do I need to make a decent living?
-A driver on this times usually count a mile for a $1 as baseline. Now, a trip comes to you: $7.50 for you in a 10 miles trip. Lets say uber is going to get 25%, and you 75%. Ok, now, the rider get into the car and everyone is comfortable. The rider after being chatting of different subjects, he/she tells you that is paying $20 for the ride…
Is uber getting 25% or 125%? I really need some answer.
-Uber used to show us drivers at the end of every trip receipt, what the rider ended up paying. Now that info is not available for us, unless your rider wants to share it with you. Why?
Of price, quality, and speed (convenience) you can only maximize two. Uber is a clear demonstration of that. When pw people complain they frequentlh are demanding a way to optimize all three: i.e. asking for the impossible.
I’m an Uber driver and I have just about given up. I was driving today and the ride offers were $6.10 for a twenty minute ride between driving to pick up the passengers and dropping them off. I turned it off and came home. I don’t know if I’ll go back unless things change.
Uber has gone way downhill. High prices and even worse customer service. I got cold pizza from UberEats because the driver took too many orders at once and they refused to compensate. So now I am shafting Uber every chance I get until the cost of that order is covered.
Lyft has a much better product and usually cheaper too. Ditto for Doordash.
Question for Gary: How much is the Amex tie-up worth to Uber? Because I would probably not use it otherwise.
Uber is a terrible company, exploiting the underprivileged and foregoing every labor law by classifying drivers as independent contractors. There is no work or jobsite per se. You get to the job and then you leave. You are not reimbursed for your time or the use of your vehicle. Scantly covered by your variable costs (VC) and you drive your car into submission, until there’s only salvage value remaining. Inherently, you are just selling the depreciation off your car and covering your fixed costs (fc) all while selling your time to Uber for Pennie’s in the dollar.
Merrily, while you are working, waiting for a job, you get zilch, Uber goes out of their way to game the system with the algorithm, rating system and Michelangelo (Uber’s machine learning platform) preferring to create a system that maximizes corporate profits and driver retention.
Neither the commentor above, who eludes that all drivers are unskilled labor, with no education, losers at best and therefore parasites waiting for tips nor the author who penned this article have little to no clue about what they are talking about? I digress, go work for Uber driving for six months and then I’ll engage in conversation that elucidates the fact.
The real reason Uber is still in existence is all these illegal aliens (migrants) can easily get a job, enslaved, with Uber not knowing how deliberate a disparaging the pay for hours spent. The only innovation Uber has created over the last five years is the creation of skirting all federal and state laws, thereby creating a non union of unskilled labor and preemptively engaging in “Debt Peonage,” where the pay is so atrocious and under the federal and state minimum wages they create a platform of drivers enslaved by the CEO Dara Khosrowshahi
I disagree with most of Gary’s points. Uber is continuing to innovate by offering group rides, a variety of optional features/requests, and more. Perhaps they could do more with their loyalty program or credit card, but there’s still the option to regularly load credit at 10-20% off and stack cash back and frequent 40% discounts on top for Uber Eats. I’ve read the other complaints in here about quality of service, but that doesn’t match my experience. With almost 100% reliability, I’m able to get a Uber when I want, usually quickly and of qualify, both for ride share and for food delivery. As others have stated, the labor issues are just a function of supply and demand and no one needs to be a driver if they aren’t happy with the pay. I suspect Uber is going to branch into additional areas and when autonomous driving becomes a reality beyond Waymo then things will really take off.
Spot on! I have driven for Uber for 3 years and have seen a steadily declining driver take. I recently took a passenger 1.8 miles (20 minutes) through crowded NJ city streets and was paid $3.76 my new official lowest take! I have complained but driver support is a foreign based third party contractor whose only control is specific trip issues and not macro issues as the money computation is set in San Fran where they continue to fractionalize the take in their favor to satisfy shareholder’s who are oblivious to just how unethical Uber Technologies is.
I drone 25 miles to deliver an order from Wawa. I made $5.26 with no tip. I asked the customer why so far. They replied it was the closest thing they could find. I don’t understand?????
A lot of the capitalist system involves creating systems that are too complicated for the common man to figure out. They will claim that the systems are fair because they are following some set of rules but know very well that rules are made complicated, buried in contracts they write, so only the companies with their actuaries, lawyers and accountants can figure out the numbers and rules.. In the case of Uber, they know how to dangle a $20 bill and tell their workers they can earn that $20 with and hour of their time. They know that these people won’t figure in all of their expenses and extra time that goes in to supporting their jobs (eg fueling, car payments, insurance, maintenance, risk of accidents and tickets, detailing, commuting, waiting around for rides, talking to and waiting on hold with customer support, getting shafted on cancellations, detours, extra wait time, etc). They; in fact, can change the rules of the game. Many times Uber will change rules, like stating Filtered rides are unavailable when nothing in the rules says they may at their discretion change these rules for drivers. They will allow a rider to change the terms of the agreement between the rider and driver mid-trip when allowing the passenger to change the trip without first consulting with the driver, which may benefit both Uber and the passenger, but often hurts the driver. Uber can charge fees to the driver and revoke pay without providing detailed accounting or explanation.
Love @Michael Lissack’s comment, a riff off the age-old automotive mantra, “Good, Fast, Cheap, pick any two”. I’ve also heard this extended to numerous businesses, bravo ! As for the Column, excellent as usual, but I’m disappointed in Gary for his last paragraph. Gratuitous, and largely untrue.
If I were to design a ride share app, I would make is subscription based. Charge a couple dollars per month for using it and offer group liability insurance for another couple of dollars.
The entire fare would be for the driver.
It’s an unfortunate evil in a capitalism world where profits benefit the few off the backs of its workers… I agree tipping has gotten insanely out of control, where employers factor in tips as part of ur hourly pay, I feel, is wrong… specially now, w/majority of businesses posting record profits & yet, complaining about costs… anyways, my experience w/these service apps been great, drivers & their vehicles were nice & clean, thou a bit pricey, it is an option that I use when I know I’m out drinking whether w/friends or just out to be out… people will always complain & those who complain about those who are complaining are the complainers we all know by name, Karen’s… so.., just do you as I will do me & except it & move on, life is a gift & unbelievably short… may you all live happily & successful wherever you may be… 8-),,
Just a few words, UBER is keeping almost 80 % of a trip leaving 20 % to the driver, who has to pay gas, and car maintenance from that 20 %, when I started in UBER the company keeps 20 % and another 20 % for miscellaneous? Now you can’t live with it.
Interesting. I do agree with other posters in that I much preferred it when Uber was tip-free. The price was the price and it was much simpler then. I also agree that no-one is forced to do any job. There’s always a choice.
I haven’t used Uber in the US since Noah was a lad. I do use them in the UK and Germany. In Germany they are good bit cheaper than taxis, But… and most definitely in the UK, and some in Germany, what picks you up is a licensed taxi. Not a black (think yellow in the US) cab but what used to be known as a minicab — a regular sedan licensed as a taxi.
I haven’t had a bad experience in either country. There! I just hexed myself for sure.
@Gustavo – sorry but can’t fix stupid. The fault isn’t with the company but with people that are too stupid to understand the costs and net profit for their time. If it doesn’t make sense quit driving for Uber! That simple – if you continue you accept the terms and don’t expect them to change.
BTW companies are in business to make a profit. If most of the drivers quit Uber would raise their pay to attract and retain them. However if enough (or too many) drivers why should Uber stop increasing their take?! Businesses aren’t charities and it is up to an informed worker to make the best decision for them.
Our capitalist system is the best in the world and I’m tired of people whining about the pay when they willingly accept it. BTW I would gladly use Uber even if I knew the driver made NOTHING.
For those that said they liked Uber before tips it was only the app that changed. You were always expected to tip and I carried small bills to give the driver cash before I could tip in the app.
Uber has lost the vision it started with. The driver pay will never increase. They keep the drivers at arms length, barely getting by after expenses . Rideshare is a great idea that needs to be reinvented. I am a driver who is fortunate enough to not need full time work. I see the I discrepancies. Barely 3 dollars for a grocery delivery with 20 bags and a 15 minute drive 1 way, in traffic. I refuse to deliver, no profit at all. It’s humiliating. Uber is worth 126 billion dollars, they can afford a better business model for its contractors.
I use to drive Uber &Lyft 5 years ago .You spend 12 hours on the roads putting 220 miles on your speedometer.The wear & tear to your vehicle.you end up only get $120 a days .It does worth it.It is better to get a real job.Why are you guys still want to drive Uber & Lyft?
“BTW I would gladly use Uber even if I knew the driver made NOTHING.”
You have to be kidding. Please be kidding.
When I caught a $69 Uber ride from LAX to home on November 1, I asked the driver how much he would get for the trip. He said that he would get less than half. He did a good job of driving and was quick enough (less than an hour) that I was able to check the stock market early enough to make trades before it closed. The car was clean and comfortable. I gave him a reasonable cash tip. The problem that a lot of drivers probably have is finding enough good rides to make a decent wage after expenses these days.
Uber and Lyft are the employers of last resort as long as you can pass a background check and your driver’s license is valid. Try and have some compassion.
Great read Gary. I remember when Uber and Lyft were starting out they were undercutting taxi prices by 70%. It was too good to be true for the riders and of course that all changed. I remember having a lot of taxi drivers warn me that Uber will not charge such low prices forever and eventually they will charge MORE than taxis and those guys driving cabs were right too.
As for today imo Uber sucks. UberEats sucks. The drivers are getting much worse, the cars are filthy, a lot are not friendly and I’ve noticed there have been more and more people who don’t speak english now driving. I can’t carry on a conversation in so many rides because of the language barrier. And the prices are so much higher. And UberEats is awful now. They want you to pay up to $6.99 for “priority” delivery and if you don’t you’ll get your food ice cold. If you pay it still takes forever.
And good luck trying to get a refund or a credit for a bad ride or bad food delivery. It’s like pulling teeth. The customer service from Uber especially stinks!!
All in all I still use both Uber and Lyft but they’re both now greedy uncaring companies. And the drivers DEFINITELY have gotten less and less pay and that’s probably why so many good friendly reliable drivers have left both platforms.
Almost always, I use Uber & Lyft when traveling. At home I use them when I want to drink while I’m out. Knowing the drivers are not well paid, I tip VERY generously. I’m thankful they are out there for us. In my opinion, it’s well worth a generous tip when I get delivered from door to door and I want them to continue to be there for us. I’m very thankful this business model came along
The inevitable race to the bottom. Some of us predicted it. Some of us also ran the numbers in NYC in 2015 and it turns out that UberX drivers were making barely above the net hourly that cabbies made.
Uber drivers fail(ed) to take into account that all they’re doing is monetizing the accelerated depreciation of their vehicle.
Uber is oversaturated with drivers
Uber & Lyft driver pay has steadily declined to a point where the company take is 50%-80% depending on the ride. Most riders think the driver takes the majority of the trip fare, thus most do not tip because how expensive it is. Uber/Lyft drivers and cars have gone downhill as well because they’ll hire anyone with a pulse who will take garbage fares to get us from place to place. Btw if you are a non-tipper for good service, you are a cheapskate, and walk to your destination, or go pick up the food yourself.
I strictly do food delivery anymore. Driving passengers has gotten unprofitable in my area.. pay is too low with too many dead legs…
I’ll still run food. And grocery delivery for multiple apps but I’m pretty selective these days on who gets my service. Still worth it for now. The day it stops being worth my time I’m out.
What do Expect?? They allowed Uber and lyft. To steal the taxi industry from the taxi companies that had to follow guide lines and regulations. And you blasted through with your corporate nonsense that hornswaggled the industry. And now with the Goverment and the IRS . Well now your living like a taxi driver in a over crowded city. To many to make money so no one makes money…. except uber and lyft
Uber is gouging the drivers.i thnk allthey want the investor to be happy .uber was ok before covid.to me it feels that they are keeping between80 to 90% and give drivers 10%..government should bring somekind of legislation where drivers get certain amount of money for sure.yesterday i had to solve a problem i was on phone for 1 hour still couldn’t get it sorted. I asked for fare review about 3 or 4 times.i have been successful. I don’t think they should have that department. Real waste of time talking to them
@RS – why should government be big brother and tell business what to do with respect to paying their contractors (most drivers aren’t employees). If drivers are so stupid or desperate to stay when they either lose money (considering auto cost and their time) or don’t make what they feel is fair the. Quit and find something else to do.
Really simple so quit whining
Uber is a glorified taxi company. When I tried Uber in the past, the experience was bad every time. What’s also consistent: The drivers all hate Uber.