He says he asked the employee “for a new boarding pass because the one he had was garbled” but that the agent replied, “Can’t you see we’re busy?” (though the agents weren’t helping other customers at the time). Mr. Tigne told the agent to “wipe that smile off his face” and the agent is said to have responded, “I’ll kick your…” and that’s when he shoved the man to the ground.
…The United agent was charged with a felony for the attack.
The incident happened in 2015, and despite video several readers were skeptical when I wrote about this earlier in the month simply because it’s now 2017 that we’re hearing about it.
It turns out the passenger sought to work things out with United at the time, but the airline told him if he sued he’d be banned from flying the airline and they’d take away all of his MileagePlus miles.
United “called [the man’s] lawyer last week to officially apologize to Mr. Tigner for what happened.” I’m not clear whether the call was to apologize for employees shoving him to the ground, or for threatening to ban him from the airline if he spoke up about it?
Nevertheless, be warned: if you take on United and there’s no video to release to the media, your MileagePlus account is in jeopardy.