United was selling $0 base fares (tickets pricing out at $5-10) yesterday. At one point they shut down their entire booking process to stop these from selling. These were for a variety of routes, long and short.
Earlier I speculated that United would honor the tickets,
My guess is that domestic coach mistakes that weren’t booked by nearly as many people as some past mistakes won’t be that hard for United to swallow
And indeed, United will honor the tickets but they word it very carefully to let you know not to think this is some sort of precedent.
We’ve reviewed the error that occurred yesterday and based on these specific circumstances, we will honor the tickets.