United’s ‘Premium’ Day On Display: Vomit Seat, Contaminated Club Food, and Broken Furniture [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. My wife and I recently purchased and flew first class from RSW to IAD. The tray table was broken so they used masking tape to hold it down in its stored position. We brought it to the FA’s attention. In response she said, “don’t worry, we won’t be serving a meal on this flight anyway.” I checked and learned this flight spent the previous night at EWR, where this could have been fixed. It’s pretty bad when this is best they can do in first class.

  2. Ugh, Gary, are you trying to get us sick… ya didn’t have to include images of that melting face… oh, and, I guess ones of the seat and lavatory weren’t great either… *ba dum tss*

  3. After 20 hour flight From Milan. Boarding United’s connecting flight from Newark to Cincinnati was exhausting. We were herded outside the terminal to wait for a bus to the airplane and made to wait a half hour while their agents harassed us to get one person to stay back due to overbooking. They wouldn’t budge off their measly offer of a free hotel room and flight the next day plus only a $500 voucher. Finally after packing us in the bus we had to literally walk a plank to board the plane. Never again United to Newark.

  4. @Arthur Howard — 20 hour flight from Milan? MXP-EWR, nonstop, is 9h 5m. If you were including the connection, EWR-CVG is 2h 14m, nonstop. Even If you booked an itinerary with a 9-hour layover, that’s on you. However, if what you meant to say is that there was a significant delay… then, it depends, what was the cause? Was it the weather (we’ve had a nor’easter)? Did they blame the FAA/DOT/shutdown? If either of those, you’re kinda screwed, and should be happy with hotel, $500. (This is why I’ve advocated for air passenger rights legislation repeatedly on here, because we deserve better, even under those circumstances.) Mechanical? Good news, maybe, because you originated in the EU; you may be eligible for EU261 compensation (for that distance, and depending on the duration of the delay, maybe up to €600 per passenger (about $700.)

  5. In today’s informative article from VFTW, a passenger at the United Airlines lounge posted their photo of a maggot found in their meal, commenting, “Found this in my @united club meal @ EWR.”

    Another passenger on a United flight shared their photo with the remark, “The seat was disgusting, with what appeared to be vomit on the side of the seat and on my screen.”

    United Airlines CEO Scott Kirby stated, “It’s impossible for American Airlines to catch up to them.” I respectfully disagree with Mr. Kirby. I believe that American Airlines could easily catch up to United Airlines if they were to lower their hygiene standards, by allowing adult fly eggs to hatch into more maggots in the food served in their airport lounges and, allowing more vomit to accumulate on the sides of the passenger aircraft seats.

  6. . My comment is never posted. I continue to get this response.

    Duplicate comment detected; it looks as though you’ve already said that!

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