United’s ‘Premium’ Day On Display: Vomit Seat, Contaminated Club Food, and Broken Furniture [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. My wife and I recently purchased and flew first class from RSW to IAD. The tray table was broken so they used masking tape to hold it down in its stored position. We brought it to the FA’s attention. In response she said, “don’t worry, we won’t be serving a meal on this flight anyway.” I checked and learned this flight spent the previous night at EWR, where this could have been fixed. It’s pretty bad when this is best they can do in first class.

  2. Ugh, Gary, are you trying to get us sick… ya didn’t have to include images of that melting face… oh, and, I guess ones of the seat and lavatory weren’t great either… *ba dum tss*

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