Yesterday I cited a Travel Pulse article quoting a Delta spokesperson explaining in rather harsh terms when it is that they are willing to issue compensation to passengers.
It was a startling quote which is why I highlighted it. I was pointed to the article by an industry e-mail list I participate in, and the author seemed credible. However, several readers doubted its veracity.
- PR folks are usually much better than to say such things
- The newspaper article cited for it didn’t actually include the quote.
I reached out to the author of the article that I cited to get clarification, and did reach him. He shared that the Ft. Lauderdale Sun-Sentinal piece is where he got the quote, and suggested that the quote was originally included in their article.
After I asked about the source of the quote, however, Travel Pulse updated their article with this correction.
UPDATE: A quote attributed to a Delta spokesman previously used in this article was incorrectly stated to have come from the Sun-Sentinel report. It has been removed and Travel Pulse regrets the error.
I have deleted the quote from my original post, and regret have passed it along. And I prefer not just to update the original post (which most people don’t return to) but to offer a standalone post as well in order to highlight the correction.
And thank you to the readers who expressed concern about the quote, since the result is it’s been removed from the original article I linked to.