Video circulating in social media shows a man being denied boarding on an American Airlines flight at Dallas – Fort Worth because he’s reportedly drunk. He complains that he’s trying to fly to see his fiance, slurring his words about a non-refundable ticket and asking over and over “why I can’t go?”
He eventually gives up, realizing he won’t be allowed to board. It’s an incident in 3 acts, and three videos. The first shows the confrontation with the gate agent. The second shows him hunched over his carry on near gate A9. And the third shows him being taken away by police.
American Airlines has succeeded in stopping vendors at the DFW airport from selling alcohol to go any longer. Their government affairs team is trying to get this policy change imposed in Charlotte, too. Despite no to go alcohol, this passenger shows up to the aircraft sauced. He may have been pregaming at home before showing up at the airport, or continuing the party in a restaurant prior to boarding.
I’d point out though that the American Airlines gate agent dealt with the situation calmly. You’ll note that there are two agents at the gate, freeing up one to handle this man and prevent a dangerous situation from developing on board, while the other agent handles boarding the aircraft.
Two gate agents is increasingly rare at American Airlines, especially with passenger numbers falling as Labor Day approaches (traditionally leisure travel begins to slow at the end of August and into the fall), business travel not yet returning to take its place, and the virus continues to spread in the U.S. American only assigns one agent to a gate when a flight is less than 80% full.