A viral video shows Delta Air Lines requiring a carry on bag to be checked at the gate – promising that if the bag is damaged the airline is responsible for that. The bag comes back with scuff marks.
This highlights the difference between what an airline considers damage and mere everyday use. However the traveler is particularly put out by the scuff marks because this is a Louis Vuitton bag and that’s no longer pristine. And these can run over $3000.
Buying designer luggage is kinda wild 😭. You really thought it wasn’t gonna have a scuff or anything when you got it back? Bffr. pic.twitter.com/6u06DP0jdr
— Alien’s GROOVE. (@arguewitchamama) February 4, 2023
As someone who travels a hundred flights or more per year for many, many years (with a brief slowdown during the pandemic), I invest in my carry on bag. I no longer do the sub-$50 throwaway bag, instead preferring a bag with a weight and feel I’m comfortable with and the size that fits in all of the overhead bins I encounter regularly while also fitting everything in it I want to travel with. I can amortize the cost over a lot of trips. I don’t, however, understand expensive designer bags.
The two most common complaints I see on twitter that include photos are passengers asked to gate check bags even though there’s still overhead bin space available on the plane, and passengers who get their bags back with (actual) damage. I find the former more frustrating.
It’s often the airport’s baggage system, rather than the airline, that destroys bags – getting caught in the conveyor, for instance. To be sure, baggage handlers toss bags around. Bags get scuffed. Many travelers view those marks as part of your bag’s personality, showing off the travels they’ve been on.
You might see your bags getting cleaned or wiped down at baggage claim in Japan, but certainly not in the U.S.
The marks on the Louis Vuitton bag are a badge of honor, not a damaged luggage claim, at least by U.S. standards. You may want Japanese baggage handling, but you cannot expect it when flying Delta. And as one commenter noted if you’re low enough in the boarding order that you’re being forced to gate check a bag, perhaps pay for better boarding or extra legroom seats rather than for LVMH luggage? (It doesn’t appear that the passenger was simply late to the gate.)