My recent stay at the Hyatt Centric Arlington (former Hyatt Arlington) was a case study in how to slap together a renovation. The bathroom countertops, floor tiles, and much of the wallpaper are the same as before the renovation.
There was little thought that had gone into my room even for those things that were changed, and consistent mis-execution during the stay. Here’s what I criticized:
- Living room was too dark
- Only one free outlet plug-in near the desk
- No trash can in the bathroom
- Random out-of-place table in the entryway
- My room didn’t get the standard bottle of water for the hotel’s top floor and suites, and I had to call for it each day.
I stayed here again. The hotel never contacted me after my review, but I have to wonder whether they read it. And I wonder whether they addressed my criticisms only for me, for everyone, or whether I had just gotten the One Very Bad Room last time.
Here’s what they did differently on this stay:
- Two lamps in the living room, not just one
- Added a power station at the desk
- Added a trash can in the bathroom
- Moved random table from the entryway, so that it’s out of place near the window instead
- There was water in my room
It’s still a pretty slapped together renovation. The staff, while not always the most competent, are always very friendly. Still, I had to wonder if they were bitter over the issues I blogged about. I discovered in the morning that housekeeping had left the toilet paper in the bathroom empty and body lotion instead of shampoo in the shower.