Following the American Airlines third quarter earnings call on Thursday, senior executives held a ‘State of the Airline’ question and answer session with employees. One of the questions was about which businesses are traveling now?
American’s Chief Customer Officer Alison Taylor, who prior to this summer led sales for the airline, shared that “our largest customers at the moment” are:
- federal government
- Health and pharmaceuticals
During the Southwest Airlines earnings call, American’s cross-town Dallas rival shared that over 90% of their large corporate travel accounts are traveling in some amount. They aren’t sending many people on the road, but their employees aren’t completely grounded. Taylor also described travel from their top accounts as “only a fraction of what they used to be” as well.