There’s a wonderful feeling returning home to a clean house. Early in my professional career I started paying a housekeeper to come, and returning home after they’d cleaned was a great feeling.
Staying at a hotel is wonderful when you get to return to your room and experience this every day. That is, at least where daily housekeeping was offered. That’s something that disappeared at most hotels during the pandemic, and big chains want to save on labor costs and eliminate it for good (Hilton, for instance, wants it to be ‘on request’ only at full service hotels.)
Checking into a hotel recently I was told there was no housekeeping available during my stay – they only cleaned rooms between guests. The Hyatt app gave me the choice to opt into housekeeping as an elite member, but the front desk explained that they do not honor this.
“If you need more towels, come down and ask us” they said. Hotels for years have been trying to get guests to re-use towels, too. Now they have an almost fool-proof way of saving laundry cost, too.
I asked what I should do about trash in my room? Many rooms have just small waste baskets. I’ll often bring food back to my room. I don’t want the smell after I’m done. “Just put the trash in the hall,” they said.
Here’s a glimpse into our housekeeping-less future, from the TownePlace Suites Outer Banks Kill Devil Hills:
Hotel service is one of the primary things that sets a Hilton, Marriott, Hyatt or IHG property apart from Airbnb. Marriott’s CEO wants guests to have sympathy for the REITs and trusts that own their hotels, paying higher room rates and demanding less so that owners incur fewer costs. That even extends to eliminating the clocks in rooms and offering cheaper breakfast at brands where it’s included for all guests.
Many guests will show their sympathy by not demanding services from these hotels, and booking elsewhere instead.
[…] regularly ignore elite benefits like 4 p.m. late check-out and complimentary breakfast, that have eliminated daily housekeeping, and that seem to be betting that cutting services somehow still keeps hotels competitive with […]