News and notes from around the interweb:
- Airplanes unloaded over 500 million gallons of lavatory waste in 2019
- When lost luggage is a fire emergency. Whatever it takes to get an airline’s attention these days.
.@Delta you lost my bag 2 wks ago w/my husbands stuff 2& he’s @FDNY all we have is his bunker gear bc U took all my comedy blazers! no one’s helping except Violet @JFK DM me & end this wild circular hell I’m in w u guys! I shouldn’t have to work so hard to get my own stuff back! pic.twitter.com/UG8wVu7xJQ
— Rachel Feinstein (@RachelFeinstein) January 3, 2022
- Sad.
- Emirates Closes Onboard Lounge and Suspends Pre-Departure Beverage Service On Omicron Surge
- Some people just love their jobs. If only more people did.
Courtney en el aeropuerto JFK en Nueva York abordando a los pasajeros del vuelo @Delta rumbo a LA me representa. pic.twitter.com/0KmIlHqMTQ
— Mauricio Martínez (@martinezmau) January 3, 2022
Tweeting at an airline makes one look like a fool.
First, it’s an out of date venue. Ten years ago, Twitter was great for real time customer service. Now, response times are through the roof, and agents are hardly empowered to say anything other than “message us privately.”
Second, there are two serious ways to get serious resolution. One way is writing to the airline’s customer relations desk (not to be confused with their customer service desk). Another way is to lean on a corporate travel agent. Neither of these methods involve Twitter.
Third, nobody likes a complainer, even if the complaint is justified. Complaints are negativity, which is toxic, anathema to a positive life.
The most effective tactic I’ve found is asking, “where do I go to report a stolen bag? My bag with a declared firearm isn’t here, and I should probably report that.” The airline response has been quite polite and effective in those cases. Less so in other instances.