I’ve had several readers ask about expiring Hyatt free nights. They’re offering reservation cancellation flexibility, postponing peak season award pricing and hotel category changes and have paused expiration of points through May 31.
Like many other programs they haven’t said anything about elite status for the year yet. To extend status now just lets folks stay with other chains when they’re traveling again. And status promotions would be great to help put heads back in beds later in the year. But will they be able to hold out that long? There’s a game of chicken with other programs going on, and if others just extend status they might have to also.
However Hyatt has been strangely silent on free night certificates, while several other programs have extended theirs. And free night certificates are extremely common at Hyatt.
- One each year for co-brand credit card members (category 1-4)
- Another for spending $15,000 on the card (category 1-4)
- A free night after staying 30 nights (category 1-4)
- And for each five brands you stay at for the first time (category 1-4)
- Plus a free night upon staying 60 nights (category 1-7)
These continue to expire. Indeed my category 1-7 free night for requalifying for this year’s Globalist status is set to expire April 2. I asked Hyatt what will happen and was told, “we continue to evaluate extending elite tier qualifications and award expiration for global members, including those beyond the ASPAC region. We know adjustments will need to be made given the quickly evolving nature of the situation, and we are committed to communicating these updates as we can.”
In other words no news, including for certificates expiring now. However I also asked my assigned concierge about an extension. They told me they’ll give me 20,000 points for the expired category 1-7 award night.
Regretfully, we can’t extended the awards however, what I can do is issue 20,000 points for the Cat 1-7 award once it expires. It looks like your award expires April 2, 2020. If you could reach out to me once the award expires I would be happy to issue the points.
In the past Hyatt has only been willing to offer points, when asked, for expiring category 1-4 free night certificates earned via their co-brand credit card. Category 7 free nights expired uncompensated.
Two years ago I cancelled travel plans with my category 7 free night, earned for requalifying as a top tier Globalist, when my 16 year old dog was facing his last days. We couldn’t leave him. The vet came over to our house the day after we’d have returned home from the trip. Hyatt wouldn’t offer anything.
That’s why I was surprised to learn that I’d be able to get 20,000 points upon request once this same certificate expired now. We’ll see what the official policy becomes moving forward. However for now if you have an expiring free night, you might ask Hyatt for points once it expires.