Business Insider suggests that Airbnb’s are safer in the current climate than hotels, because there are fewer people occupying any given Airbnb than occupy a hotel. I’m not so sure that’s the right answer.
- Airbnb properties can opt into a new cleaning initiative, and a 24 hour buffer between guests so no one is checking in the same day someone else checks out. They can also opt not to adopt the new cleaning regimen but guarantee no bookings for 72 hours between guests.
- Of course a host not opting for either of these isn’t going to be nearly as desirable, and you actually have to believe that the cleaning commitments are taking place.
- Even if property owners go through the training are they always buying the right cleaning materials which can still be harder to get?
Hotels chains have enhanced cleaning protocols, and a brand reputation to protect. They also may be better able to consistently source the best cleaning supplies and develop systems to monitor compliance, since they already do monitor brand standards to begin with while Airbnb lacks the same oversight of individual listings.
However I once walked into a Ritz-Carlton room where the bed was unmade and a used condom was in the sheets. There have been plenty of exposes of chain properties where sheets hadn’t been changed between guests, despite mandated protocols from corporate. Or of housekeeping cleaning glasses in the bathroom with the toilet bowl brush.
Type of accommodation is going to matter. A standalone home via Airbnb is completely different than a unit in a large condo building where you’re sharing public spaces, including elevators
And how much you can trust that cleaning protocols are being followed matters too – you have to make a bet on which to trust more.
While it may be tempting to prefer to stay in deserted hotels (fewer people), I actually think a busy hotel is likely to pay greater attention to cleaning (and to be more likely to receive publicity for its failures, or to be checked up on by corporate to ensure compliance). And it’s easier to see areas that may be neglected in cleaning in new build properties than older hotels or hotels that haven’t been as well maintained.
A private home with contactless check-in may be the ideal, but you still might want to give it a good cleaning yourself when you arrive. That’s not always going to give you the amenities you’re looking for, and may not offer you the proximity to whatever reason you’re traveling in the first place.
Do you trust a hotel chain to monitor what its franchisees do, or the Airbnb owner to follow through? We’ve heard a lot about new protocols that are being followed I want to know more about how those protocols are monitored at the property level and from there to the individual room turn level.
Thats’ also not just about the brand but specific property. Trust matters more than ever before as travel providers of all kinds look for customers to return.