Why Airlines Should Always Dump Miles In Passenger Laps For Long Tarmac Delays

Seth Miller writes about a four hour, sixteen minute Air Canada Rouge tarmac delay in Las Vegas in 2017. The airline violated the ‘three hour tarmac delay rule’ by not allowing passengers to get off the aircraft, and the Department of Transportation has issued a $100,000 fine.

Now, Air Canada actually has to pay less than half the fine.

  • they get credit for the $25,000 they spent compensating passengers already
  • and $30,000 is suspended as long as they don’t have another violation

That’s common for these sorts of resolutions. What’s interesting to me, though, is that the miles issued to passengers count towards the compensation already provided, and DOT is counting travel vouchers as worth 80 cents on the dollar compared to cash and counting frequent flyer miles as worth 2 cents apiece.

To be sure, Air Canada Aeroplan miles are valuable. But they’re worth more like 1.4 cents than 2 cents. And, more importantly, they don’t cost the airline anything close to 2 cents to produce. Airlines should always hand out miles as compensation when they think they’re going to get fined because it’s a huge fine-reduction strategy.

While airlines routinely discount their points roughly speaking U.S. airlines will put a liability on their books of around a penny apiece for miles earned from flying, and around an eighth of a cent per mile for miles sold to third parties (like banks). That’s because accounting rules are different for miles sold to a third party, versus transactions where part of the value is a rebate for future travel (ASC 606).

Roughly speaking, though, we can assume that an airline mile costs around three quarters of a cent to produce, that banks are paying about twice that (though less for miles earned as part of a signup bonus) and that other third parties pay more. Award miles represents more than a 60% discount on DOT fines if DOT gives airlines 2 cents’ credit for each mile paid out as compensation.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Oct 31, Spirit FLL-SJU, 3+hour delay (1 hr 13 min mechanical delay late arrival fro DTW), a meal voucher was sent to my phone for FLL only for that day, but we were not allowed off the plane, and no beverages were offerred for no charge. CRAP OUTFIT

  2. I would be interested to know why you think banks are paying circa 1.5c per mile?
    I think its a lot closer to the ‘cost to produce’ price based on how they deal with points vs cashback reward cards

  3. The FAA fines the airlines for long delays and the money goes to the government? The money should go to the passengers who sat and suffered on a plane for 3 hours plus!

  4. It makes sense from the point of airline accounting, but does it make sense for the passengers? What percentage of passengers on a typical flight find miles important or even belong to the loyalty program? i do, you do, most readers of this blog do, but is it meaningful to a lot of people? l suspect a majority would much rather have another type of compensation, even if it’s not as useful to the airline’s bottom line.

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