News and notes from around the interweb:
- Atlanta will get an American Express Centurion lounge next year they began building lounges in major cities where Delta didn’t have a presence, to make up for losing American, US Airways and Continental Airlines lounges as those airlines merged (and their co-brands got lounge access exclusivity).
Then they started building lounges near Delta lounges, even though (or should I say because) their Platinum and Centurion cards provided Delta lounge access when flying Delta. Amex also gives Delta Reserve cardmembers Centurion lounge access now when flying Delta. This relieves pressure on those Delta lounges and picks up costs, all part of the overall relationship and deal with Delta which now runs through 2029.
- Frequent flyer programs should “invite each of your Russian members (of all tier levels) to name one Ukrainian member to whom you attribute top tier level in your program. I take this to mean programs in the region, broadly conceived, this will be of limited relevance to U.S. programs.
- Host sold Times Square Sheraton at $400 million loss
- “Caring for people on life’s journey”
I generally🖤@AmericanAir but last night I was beyond disappointed in gate agent ‘Monica’😡This is her immediately leaving after scanning my boarding pass & then saying “flight is closed”. This after a 2hr customs line and changing flights 2x due to delay. Awful🤬 pic.twitter.com/DJMw0F7gt3
— sherry joseph (@sherryfjoseph) March 8, 2022
- Loyalty industry podcast on Aeroplan ignore the softball questions, the subtext of the answers around how Air Canada’s reacquisition of the program and about working with revenue management on award availability and pricing are what’s useful.
- United Airlines No Longer Asks Passengers to Raise Their Window Shades For Takeoff and Landing