The British Airways Executive Club website was supposed to be down for maintenance from the evening of November 13 through the morning of November 17 (GMT). They’re still having problems with it.
Last night people were reporting login issues, though it’s working for me now. It hasn’t been possible to move points between BA and Iberia. The BA website hasn’t been showing or letting members book award travel on American Airlines. And there have been numerous other glitches.
One of the most common uses of BA’s points for U.S. members, of course, is domestic American Airlines redemptions since they’re priced reasonably with no fuel surcharges. British Airways is a Chase, American Express, and Capital One transfer partner.
Website functionality for use of points is especially a big deal because it’s almost impossible to get help by phone. That makes it difficult to change itineraries and cancel redemptions and redeposit miles.
Hold times are generally over an hour, and the system is designed to hang up on customers after a little more than that. The airline blames their service provider but this has been an ongoing issue that isn’t duplicated at other airlines. People even finally reach the airline and then get cut off. I’ve been asking about this issue for months to no avail.
U.S. members should try BA in the U.K. and may have better luck there. At other call centers besides U.S. and U.K. agents will generally tell U.S. members they cannot be helped.