When entering the U.S. you need to answer customers questions correctly. If you have any food with you, say so, because if you’re chosen for secondary screening and caught you could be fined — and lose Global Entry privileges if you have them. I’ve warned readers about this before, it’s one of the ways people are losing Global Entry.
Crystal Tadlock was given an apple as a snack on her Delta flight from Paris prior to arrival. She stuck it in her carry on bag figuring she’d eat it on her connecting flight to Denver.
Going through customs she was selected for secondary screening. An agent “pulled out the apple in the plastic bag with Delta’s logo on it.” She asked if she could just “throw it away or eat it,” but it was too late.
“He had asked me if my trip to France was expensive and I said, ‘yeah.’ I didn’t really get why he was asking that question, and then he said ‘It’s about to get a lot more expensive after I charge you $500,'” said Tadlock to Fox 31.
Tadlock said the innocent mistake could end up costing her bigger than just the $500 fine – she could also lose her Global Entry Status, which allows pre-approved, low-risk travelers to have expedited clearance into the U.S.
Tadlock feels Delta shouldn’t have handed the apples out on the flight, or should have reminded customers that they can’t bring undeclared apples into the country. She says she plans to fight the fine in court. Good luck with that.
Delta for their part just says they “encourage our customers to follow U.S. Customs and Border Protection protocols.” Customs and Border Protection says “all agriculture items must be declared.”
How does anyone possibly blame Delta for this?
Honestly, you should be fired from the border patrol for acting like such an asshole toward the people you are welcoming in and/or the taxpayers who pay your salary. Everyone agrees that there are justifiable customs laws. But this “how expensive was your vacation” taunting is ridiculous, and sadly common in the mentality of our border guards. It’s outrageous.
Making a big, public, media fuss about this (and threatening to take it to court, whether she ultimately does so or not) is what’s going to get her GE revoked. And honestly, I think it should. It’s one thing to make a mistake and acknowledge it; quite another to publicly and noisily challenge the validity of the rule and CBP’s authority to fine her for the violation.
I agree with Kevin, the statement by the agent was unnecessary and antagonistic. Agents should be disciplined over such behavior.
She screwed up but wants someone else to shoulder the consequences. As to the customs agent, if he was going to fine her, then silly quips just add insult to injury.
Her GE was going to get revoked because of the food reporting (non-reporting) violation. Making a stink about her failure to follow the CBP rules for food control isn’t the driver behind GE revocation/denial, but the CBP fine is part and parcel of GE denial/revocation.
That’s a ridiculous fine. She clearly wasn’t deliberately lying, it’s not like bringing raw meat in, or live plants.
Meanwhile., I’m the guy who declares everything that is remotely edible (candy, condiments, etc.) out of concern for an overzealous CBP agent having a liberal interpretation of the agricultural definitions (is milk chocolate a “dairy product”?). And of course, every time, I get yelled at “You don’t need to declare that!”. We just can’t win…
Yep, I declare all organic materials including canned goods or anything that was ever alive (cheese), which usually pisses them off as they have to re-screen. I also say if I’ve hiked across a grazing field which gets a free shoe/boot cleaning. Too bad if it causes them some additional work they are not allowed to make decisions just enforce the rules.
I once declared a new t-shirt because I figured the cotton was plant material. CBP not impressed.
You probably could bring in raw me. Buy fruits and vegetables are clearly asked on the form to prevent the spread of deadly non domestic creatures and diseases. Fruit flies etc. ithe clearly was a mistake however it’s the price we pay for being so nonchalant. I would have surely said yes I have an Apple. And they would have said throw it away. However I brought a cake from Germany. Declared it and the agent took it anyway. Did not throw it away. I asked if he wanted some milk with it and the others started to laugh. Sad indeed.
Gary, I think you would be better serving your readers if your headline was: “Don’t Lie at The Global Entry Kiosk — Case # 537” . That would more accurately describe the situation and serve your readers long term interests. Prominently featuring the Delta / lawsuit angle is just cheap opportunistic clickbait.
But you remain my favorite points and miles blog.
You don’t want to lose your global entry! Landed today (Sunday) around noon at SEA. Huge lines at both immigration and customs. It took no time with global entry; however it took over 40 minutes to get my bag. They stopped putting bags from my flight on the luggage carousel half way through unloading to give priority to a Delta flight from Cancun then continued with my Norwegian flight. Wtf?
As usual, the headline grossly overstates what really happened. You do your readers a real disservice with this clickbait.
Misleading headline. She was fined for filling out her form incorrectly. All she had to do was declare the apple and then she could have either taken it with her or they would have allowed her to throw it away. I always make a point to declare every food item I have in my bag, candy bars, gum, etc. just to play it safe. We brought packaged, dried jerky from Africa. I declared it. They would not let me bring it in. Since I declared it, no big deal. CBP agent told me had I not declared it I faced a fine and loss of global entry. It’s not that hard to follow the rules.
I got caught bringing a tiny bag of airline pretzels into Australia which, I think, bans all food. They seized it from me. I explained that I didn’t bring any food onto the flight, forgot to eat the pretzels, and wasn’t trying to be a criminal.
Headline suggests Delta fined her for stealing … not that they gave her a snack for on board consumption and she decided to try and take it through Customs.
As far as the food question, I ALWAYS mark yes and then explain that it’s this _____ (which is often trivial).
When going through the USA-Canada land border, I always say first thing …”I have a bag of potato chips (or whatever trivial food I am carrying).” That way, I don’t get distracted and forget to declare something.
I inadvertently brought back a piece of fruit from Mexico last spring. Forgot completely about it. A USDA dog picked it up in baggage claim at IAH. I had to do a secondary. USDA and CBP officers were professional, but firm. Fortunately I received a verbal warning, likely because I took responsibility in a respectful manner. It was not the airline’s fault; it was my fault.
What an idiot this lady is. She should loose global entry. Anyone knows you can’t bring produce into almost any country …. that innocent mistake could have caused an outbreak or something. I know it would t have but these rules are here for a reason , good reason ! Typical idiot blaming someone else for her stupidity…
Nobody was ‘lying” and nobody was an “idiot” – the lady made an honest mistake having forgotten about the apple. This is exactly what happened to me when I picked up a banana from the in flight snack bar thinking I would eat it later and then forgot all about it. Upon arrival, the customs beagle caught me. The Agriculture inspectors made some notes on their forms, but thankfully I was neither fined nor was my GE taken away. Such mistakes are easily made, especially when you are exhausted from long flights. But treating passengers with a ‘gotcha’ attitude is really low.
The wording of the form should be improved to make it clear that fruit, food, etc. must be declared no matter what the source. Like this lady, many probably assume the declaration excludes stuff from the plane (do the airlines declare it?) or packaged food purchased at duty free. If border agents are going to be so picky, a better explanation of what is required should be supplied to all passengers. In the interests of brevity, this crucial info is omitted from the form, and many items that should be declared and inspected come into the country uninspected.
When I did a lot on NW/DL flying, I often would purchase packaged cheese at Amsterdam Schiphol as gifts and never declared it. I would have been glad to declare it had I known that was required.
Question: If you have food you acquired in the US did not consume and brought back to the US must that be declared? How many of us travel with a bag of peanuts at the bottom of our backpacks? And what happens to food that is declared?
I think the lady should contest the fine. Especially if Global Entry is at stake. But if she loses GE, there is always Mobile Passport which is faster than GE at Customs & Immigration anyway.
@CW
She did lie. She clicked “No”, but had an apple given to her by Delta. Delta shouldn’t be giving out apples. They should be giving out Evian water.
Really. When Cathay Pacific gives me PYE PJ’s and I keep them, I declare them at a value if $10 and mark it on my form that they were given complimentary by the airline. No problem with C&B after writing that.
She’s an amateur and a lowlife social justice fool. You’re close too, CW.
@Beachfan, not CW.
She did lie. She clicked “No”, but had an apple given to her by Delta. Delta shouldn’t be giving out apples. They should be giving out Evian water.
Really. When Cathay Pacific gives me PYE PJ’s and I keep them, I declare them at a value if $10 and mark it on my form that they were given complimentary by the airline. No problem with C&B after writing that.
She’s an amateur and a lowlife social justice fool. You’re close too, Beachfan
Another perfect example of why government is both stupid and evil. For gosh sakes, an apple.
21st century… How about checking the luggage before it leaves the host country? What if the plane crashes with all of the hazard ous contents and fruit flies invade some big town. If it’s checked before you leave, then we don’t have to worry about it. And that $500 fine in a foreign currency may only be $10 US equivalent.
Customs and Border Protection are abundantly clear about what must be declared, and about the penalties for non-declaration. I hope the government is awarded court costs when this nuisance suit is inevitably thrown out. There is no excuse for making a false declaration, period. It’s not hard, folks.
I think the customs form wording is something like, “Are you bringing any fruit or plant material into the country?”
The Apple was from an American carrier, and given to her in “no-man’s land”, so to speak. It isn’t unreasonable to expect that some would assume that an Apple given by an American carrier when not in any foreign country per se doesn’t count.
Too often officers focus on the letter of the law rather than the spirit of the law. $500 cannot be justified given a lack of intent. Part of the reason why the lady went public was because of the taunt.
What’s in an Apple? Really surprised to read this.
PLEASE PLEASE PLEASE Revoke her GE. And send her back to high school. Perhaps she should retake her high school comprehensive English courses again.
I was not even allowed to bring an apple from New York to Hawaii. Apples contain living seeds, which could be very dangerous to the local species.
I think too many people on this thread are focusing too much on the biologicals in that question. Please note the the catch all term “FOOD” is one of the words in the question. Out of an abundance of caution (since following Gary’s blog and hearing about Global Entry revocations), we ALWAYS ANSWER YES TO THIS QUESTION. I mean, I usually carry Cold-EEze lozenges with me, individual tea bags, and some Starbucks Via packets. Is that food? And there’s no remembering if I have a piece of candy or snack bar somewhere in my luggage or backpack. So I always say YES, and explain. From the way the question is worded, it really sounds like they are trying to find out if you have raw, uncooked, biological stuff to protect the US from foreign invasion, but FOOD includes the cooked stuff, so we check YES all the time, then explain what it is when we get to the agent.
An apple could be rotten and have maggots inside. Rules are rules. I’m from Australia where our quarantine laws are incredibly strict. Just one bug from outside Australia could destroy an entire season of crops. Blaming Delta for this? Hilarious.
And the screening agent’s alleged comment “It’s about to get a lot more expensive after I charge you $500,’” has been recounted by the traveller. Who’s to say it’s an accurate account of what was said? Maybe the agent said something like “Sorry but the fine is $500 which is probably almost what you spent on your vacation”, and the traveller has recounted it in a different way partly through the memory she’s created of this in such an angry situation. It’s amazing what people will swear on their life was said, and when you listen to a recording, it’s completely different.
Nice clickbait headline – makes it sound like she was fined $500 for taking the apple from the plane.
Everyone is hung up on the fact that apples could bring in diseases part of this post, because that makes sense to us. It would seem that processed food should not be a problem. However, the question is FOOD, – all food and that includes chocolates and candies. Do a Google search to see how many people have lost their Global Entry privileges because they did not declare a piece of chocolate or candy. Seems ridiculous, but that is the law, and it would be a damn shame to lose Global Entry over one piece of chocolate (like the wrapped piece Delta passes out to Delta One customers on final approach). DECLARE ALL FOOD, not just the biologicals, agricultural, or raw stuff that you think is what they are asking about. They are asking about ALL FOOD (defined as if you can eat it, IT”S FOOD.)
Why are we giving this person any attention? She deserves the fine, she deserves the revocation of GE.
The form is clear – declare it.
And to anyone who is taking her account of what the agent said to her at face value – I’d not be so quick to do that, considering she is trying to blame Delta, I wouldn’t be surprised if her recounting of the interactions with the agent are twisted. She’s not exactly standing up for personal responsibility here..
@ John Not sure anyone answered your question, but YES you must declare any food brought across the border even if you acquired it in the US. I strongly suggest you keep the label on it. For example, you can generally bring (most) fruit and vegetables across the US/Canadian border so long as it is clearly labeled as grown in the US or Canada. The declaration really takes a minute if it’s something as simple as a snack that still has its sticker/label. You can look up what foods are admissible from different countries, but in general dried/processed/sealed foods are allowed in. A bag of peanuts “Made in the US” and sealed should be declared, but wouldn’t be seized.
It’s a shame she’ll probably lose her GE over a mistake like this, but the form and instructions are pretty clear: declare all food and if you get caught not declaring, you’re no longer seen as a “low-risk” traveler.
us has the worst and rudest customs agents in the free world
It’s interesting that the comments appear evenly divided.
I once was inbound on a flight to Denver when the pilot announced… “Your long day just got a little longer” as the backup into DIA requires us to divert to ALQ for gas. I didn’t consider this to be a smart-ass comment… just stating a fact.
Government employees with power over us, especially low-level ones like TSA screeners, should NEVER EVER be spewing attitude toward the people who pay their salaries.
If I ran things, that would be an immediate firing offense.
You wonder why so many folks utterly hate the government and its employees? Crap like this is part of why.
It befuddles me as to why the GE question re food (which essentially covers any and all food, even if clearly permitted) is different than the Mobile Passport question (which, if I recall correctly, asks only if you have any fruits or vegetables).
I once had a banana I had forgotten about in my checked luggage from the Philippines when going thru Immigration in Chicago (ORD) a while back. It was still wrapped in the plastic baggie and price marked from the grocery store. One banana. A beagle dog sniffed it out. The officer asked me if I had anything and I replied I didn’t think so. Then when I opened my bag I remembered the banana. I told him he had a smart pooch.
I asked if I could eat the banana and he said yes, but he wanted the peel and the baggie it came in. Philippine bananas are rather small compared to our South American varieties we are used to. So it was no trouble eating it, maybe 3 bites. He marked my litttle kiosk sheet and I had to go through extra screening. No further problems…… and no fine or anything like that.
I’m surprised no one has mentioned this, but the reason people lose their Global Entry status over such infractions is because the entire “Trusted Traveler” system is based on the notion that the privileged person travels often and will stay educated on proper procedures (and thus the government will assume you’re following the rules on your word alone). This means that if they discover, on a random screening, that you aren’t following the basic rules then the punishment will be swift and harsh. If you demonstrate that you’re not able to stay on top of technicalities and procedures, then they will deem you aren’t trustworthy enough to forego the normal level of screening.
It makes some sense, if you think about it. It seems everyone who thinks “it’s just an apple” has an attitude like we’re in high school and we’re being graded on some test, and they think a B+ will do.
Was stopped in DEN coming back from LHR with sealed pack of beef jerky from the USA that sat in the bottom of my bag for the entire trip. Luckily they took pity on me and gave me a verbal warning as I had no idea that even sealed food from the US must be declared.
@Storm – this is part of the issue. The language on the GE kiosks has changed over the years and has NOT always been consistent with the language on printed customs forms. The language within GE materials is not even internally consistent; see below for a link to the “Global Entry Info Guide” which gives a list of things that must be declared and does not use the blanket “food” language (the pax in this story still would have known that an apple isn’t allowed, however).
https://www.cbp.gov/sites/default/files/documents/globalentry-info-guide.pdf
This was a good reminder for me. And I’m surprised by the harsh comments here. Do you guys always remember what you have, especially when traveling sometimes for days? Heck I forget about those little Delta water bottles half the time and TSA finds them… I might also be complacent because I live in Hawaii and am always declaring stuff like ginger and apples and they say they don’t care. Does the form say fruits or vegetables, or any food? If any food, what about energy bars? I’ve often got those buried in my purse or backpack and don’t even know it.
I travel international I always declare food even when its chips & chocolate and sweets. If she’s a frequent traveler she should have known not to put it in her bag the customs form is pretty implicit or does she not consider a apple a piece of fruit.
@CW, THANKS. No consistency, but if the GE booklet doesn’t say food, but the GE kiosk does say food, and you have a candy bar, and you say no because you think you know the rules (and intent of the question from the booklet, i.e. not to bring in germs, etc to the US), you have lied on the GE kiosk. They should get their act together.
Good article, so glad I didn’t miss it with the mos leading headline. Pertinent information for me, thank you.
Coming home to JFK from Austria I had a small bag of dry dog food with me; my dog was traveling with me and I knew I had no food at home for her when we got there. I was surprised the agent singled it out for disposal. She pointed out that there was mad cow disease — which seemed absurd because (1) it was dry, processed food and (2) Europe has far less mad cow disease than we do. I was surprised, but wasn’t about to argue with her. When she heard I had no dog food at home, however, she let me keep it. I didn’t, and still don’t, understand (1) why she wanted to throw it out and (2) why she let me keep it, if it was really a forbidden item!
True. it was an honest mistake. However, in this day and age of international travel, passengers must be vigilant in knowing the rules of flight. This is not Delta’s problem. Yes, the airlines could remind passengers about taking food off the plane; however, I think travelers have some responsibility too–especially if they plan to use expedited customs services such as Global Reentry. I am not sure that customs officials are responsible for making the ethical decisions about who knowingly broke the law and who did not. they simply enforce rule of entry.
Put her on the “NO FLY LIST” for being such a jerk, really, trying to blame someone else for your mistake. Unfortunately, society is going that way.
Everyone just loves a professional bully. What I hate about this article is the “good luck with that” snark and the complete lack of outrage cloaked in “I told ya so”. What’s missing is how unreasonable it is to have an honest mistake turn into a fine, how Delta doesn’t HAVE TO DO ANYTHING but it DID PASS THEM OUT….so it isn’t THEIR FAULT….but PERHAPS SOME SERVICE. (take three seconds to stop laughing)
Welcome to the travel industry, where little people have big power to feel good about themselves via meaningless work. The fact that the lawyers latch on just makes it a bigger nest of parasites. It’s called discretion. Let’s try to use it. It’s not like she went to a farmer’s market and tried to smuggle it in. And they whine about passengers….ugh.
U.S. CBP agents are not the rudest -I’ve been screened and insulted by Canadian agents and Chinese agents in Hong Kong. If you want rude, TSA in Charlotte NC are in the top five.
I agree the title is a bit misleading, but the bottom line is “read the [damn] form and fill it out honestly”. Like another commenter, I declare pre-packaged crackers, granola bars, roasted nuts, dried fruits, and never have a problem. I once declared a $10 windbreaker I bought on a day-trip to Victoria, B.C. because I hadn’t prepared for rain. I guess I still remember an old episode of I Love Lucy when Lucy tried to sneak a whole salami in from Italy. She disguised it as a baby, swaddled in blankets, but Customs was too smart for her and as usual she lost the salami and almost got arrested.
Too many of U.S. travelers are caught up in the entitlement game, thinking that rules at the airport and the border are for the “other” travelers, not U.S. of A. citizens. We’re special, and all those “others” need to toe the line or else.
I think the question as asked on the kiosk was written by an idiot — or maybe over time (things added at re-write). An intelligent person would assume they are trying to prevent diseases getting into the US agriculture system from raw uncooked or directly from the farm items, so many assume that packaged cooked stuff is OK – germ free. If they wanted to make it clear and get more compliance, the only word they need is FOOD. Many of the other food items listed are sub categories of food. They don’t need “fruits or meats” because that is food. WHY HELL DON’T THEY JUST SAY FOOD!!!! I say the question the way asked is bad wording, bad order of items. Why the hell is food in the middle. FOOD BY ITSELF TAKES CARE OF several other items on the list. Part of the fault here is with CBP for bad wording. I give them an F on this. (Unfortunately they are the boss.)
I am stunned by the lack of empathy from the comments on this woman’s mistake. Come on people, it was a simple mistake that I’ll bet the majority of us could make. Confiscation and a warning is all that is required here.
People who think it automatically becomes the airlines fault! WOW!
This was completely Delta’ fault. They should have reminded passengers to either leave all snacks on the plane, or eat them before they hit customs. Of course they wont’ but Delta should pay that $500 fine.
If someone is on the Global Entry Program they obviously fly a lot. Means that they know the rules or should know them at any rate.
The second thing missing in the article is the totality of the conversation, Only the remarks of the agent are highlighted not the initial questions and responses. Most agents are people, and the way we treat them makes their responses almost predictable.
More missing from the article than it contains, but that is the state of web article publications today.
Do we know for sure, that this was a “French” apple? Could this apple not have been a left over from the US flight catering? If this is such a serious offence, should this not be posted all over the arrival and gate area, with the fine amount listed? The US may want to copy the New Zealand entry warning procedure, which has numerous opportunities to dispose of a food item, with a steady increase of urgency on the way to the agricultural inspector? The standard “no excuse accepted”
fine is NZ 400, in serious cases can go to NZ 100,000 and 5 years in Jail.
Also Airlines may want to reconsider offering a piece of fruit just before landing , as it is a natural instinct not to waste food, and to save it for later consumption.
People here is still getting this wrong.
This isn’t about it being a “French Apple.” This isn’t about it being a “minor slip up that should be forgiven.”
As I explained above, this is because she’s a Global Entry participant. If she had done the same thing in the regular customs line, I’m guessing she wouldn’t have faced the same punishment. The reason is, as I said before, that by participating in the Trusted Traveller program you are promising that you will stay informed on all customs law and follow it WITHOUT BEING CHECKED. This is how they can offer you expedited screening.
So, can you not see how the “I didn’t know it was against the rules” is a silly defense in this case? That would work for a regular traveler in the regular line, but not for a Global Entry traveler. She clearly didn’t read any of the material she was given when she signed up or understand how the Trusted Traveler program functions. For that reason, it makes sense that she would lose this status (since she’s proven that she can make such a minor error, what other errors is she making all the time when they aren’t checking her?)
It’s baffling the failure of logic here by people who are ignoring this aspect of the story.
Granted, anyone can make a mistake, but when you’re dealing with international travel, the onus is on you to be prepared. In essence, she lied on the form and that is not Delta’s fault or responsibility. Wonder if she is a millennial raised to always blame someone else to avoid responsibility for her actions.
Here is just another example of wanting to blame others for OUR error. The point is not whether it was intentional or not. The question was asked and the person said NO. That would have been a great time to say ” I was given an apple on the flight back and do I have to answer YES on the question”. Quit trying to pass the buck on to others. It does not matter if it was a mistake or not. Those of you that cry about ” no empathy” are giving this passenger carte blanche here to SAY anything she wants. Who really knows if this person is just giving a whitewashed version of the events? Many of you are ready to give her a free pass and blame anyone or any other party here based on her say so. What if she WAS asked a second time if she answered all of the customs questions correctly? I have travelled internationally and I WAS given a second opportunity to correct any answers I gave.
As my pappy always told me, “Ignorance of the law is no excuse”. Apparently she broke the law and now pays the piper.
It’s her fault but the CBP should make it easier to remember.
1. bold the word “food”, even make it a little larger type
2. put a garbage can near the kiosk with a sign warning of no food
@Derek, great suggestion. The word FOOD should be capitalized or changed to ANY FOOD. The list as it stands is terribly worded. It could qualify for an SAT question that said, which one of these words should not be on this list. Food is the odd ball word because it is a generalized catch all word. The others are all more specific. If they simply said FOOD, they could eliminate fruits and meats.
Josh’s comment above is right on track. She should lose her Global Entry – and pay the fine. Anyone who travels a lot and especially is Global Entry means you understand what you click through – no FOOD is clear – it doesn’t need to be larger print.. it’s called compliance. I know when I did my interview – they stressed this. I am hopeful the courts don’t go lenient – secondary screening is to randomly make sure WE all follow the rules of our Nation’s CBP rules – it’s all for a reason. No pity.