A woman took to social media to rant about British Airways stonewalling her over compensation after another passenger had the audacity to die on her flight, causing her much distress. And since CPR was being performed in the aisle of the aircraft, cabin crew were unable to provide a second meal service – preferring to try to save a life instead. She wants to know what she can do to get British Airways to cover the pain and suffering that she had to endure?
On the 21st of December, we returned to London from Jamaica. during a flight, a passenger directly to rows behind us, passed away in the most horrific way, giving us the most traumatic experience during a flight.
The flight itself was just short of three hours delayed which was very frustrating in itself as we were travelling with a total of five children…along with my sister who is six months pregnant.
Whilst we was given vouchers for food, it was a limited amount which just about got a meal. It was also very late into the evening which meant that the children and my sister were very tired, frustrated and hungry and ruined their routines.
…Around 3 and 1/2 hours prior to us landing in the UK we was awakened by commotion, going on by the airline staff, and a passenger two rows behind us regarding a passenger losing consciousness. Whilst the airline staff responded quite quickly, it was extremely traumatic to witness. My nephew was moved from his seat during his sleep into the row ahead of us onto my lap in order to prevent him from witnessing what was about to occur (still only three rows ahead of the ordeal).
The passenger that was losing consciousness was then placed in the aisle beside us in order to perform, resuscitation CPR and attempt to save her life; the entire experience went on for over an hour. I’ve never in my life witnessed someone being shocked or having CPR performed and never would’ve expected that to happened on flight returning home.
…Naturally, during the course of this experience, it meant or flight services were halted and aside from the initial meal, drinks and flight mills were discontinued, so we did not receive a thorough flight experience that we had paid for.
…I would like to hear from British Airways, what you plan to do in order to compensate your passengers that had to deal with this ordeal and what will be done to improve your services going forward in no way is this acceptable and they should not be normalised or swept under the rug for the family that had to go through the audio of all the passengers that had to endure it.
I’d note that British Airways would no doubt prefer passengers not die on their flights, but BA doesn’t seek compensation from passenger estates when they do – even when a flight diverts and they incur extra costs as a result. And their flight attendants were no doubt caused much distress as well.
Nonetheless, I’d think it good practice for the airline to reach out to its other customers to ‘check in on them’ and suggest counseling resources, if only as a corporate public relations exercise to avoid being criticized for not having done so.
Ultimately watching a person die is troubling, and something that sticks with you. I’ve seen it too many times in my life, from standing at the scene of a car accident with people I cared about to standing beside them in hospice care. I’d hope we all do the best we can for each other during such times.
However I wouldn’t demand compensation from anyone that didn’t actually cause the death in the first place. On the contrary I’d hope that the airline’s first concern was for the body of the deceased and for their family, followed by their employees, and then for the rest of the customers involved.