Worried About Chase Picking Expedia for Travel Bookings and Packing Your Emotional Support Animal

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. This is the BS headline at CNBC, “JP Morgan credit-card users get upgraded as rewards travel portal switches to Expedia”

    Even the subtitle is misleading, “Once stodgy firms that built most of their tech in-house, banks are increasingly joining up with leading software companies to keep up with consumers’ climbing expectations.” Their old system was through Connexions or another travel company, not in-house.

  2. Do you still book airfare through an online OTA? I know you stopped using Expedia, but I didn’t know if you switched to Orbitz or something like that (so you can double dip and get both airline awards and OTA awards [and possibly a online portal, like Mr. Ebates money back])?

  3. My experience is with Citi, but if Chase was using Connexions then it applies. I used Citi Thank You points for hotels which had a terrible website and passed the buck to Connexions which then would book with Expedia, GetARoom, Priceline or whoever. On multiple occasions on one trip I would arrive at a hotel with Thank You reservation in hand and they had no such reservation. I had to make international calls to Thank You which transferred me to Connexions to try to sort it out with the hotel. In all but one case, it was sorted out eventually. So, I’m hopeful that by using only Expedia the situation improves. It was a bit embarrassing arriving at a hotel and they ask what OTA did I use and I’d say I don’t know since Thank You and Connexions refused to tell me. Now when it gets screwed up I can confidently say, “Expedia”.

  4. FEIW Orbitz is owned by Expedia. Of course. I have joined every loyalty program out there, 🙂 but many are not attractive enough to be a deciding factor. If for some reason I an booking a flight at an OTA anyway, I will take the points, but that’’s about it. Note that if you book a hotel through an OTA, you May lose that hotel’s own points.

  5. Connexions is a nightmare. The staff is poorly trained. I have had multiple issues with airline reservations. Sadly, I don’t think Expedia will be any better. The process really needs to be fully online to avoid he human element and wasting my time having to explain to agents where a country is located.

  6. Connexions Is hands down the worse company I have ever done business with! I would never book anything through them or Chase ever again.

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