A Marriott hotel general manager reveals what she really thinks of the Bonvoy program’s top elite guests, and in so doing offers a window into how the chain is undermining its business.
Marriott’s only enterprise value is the Bonvoy loyalty program. They don’t own the hotels. Hotel owners affiliate with Marriott brands to get customers who choose them because of Bonvoy. However, they don’t want to contribute into the program.
- Individual hotels want to take customers from the program
- But spend as little as possible on each guest when doing so
But when each hotel disappoints guests, the value of the program falls. It stops delivering customers to hotels, and Marriott loses all value.
That’s what brand standards and enforcement are for. Marriott has to require hotels to honor benefits, and back that up with financial cosequences if they don’t. Under the current CEO, though, who says they’ll ‘put net rooms growth’ on his tombstone, they’ve done everything possible to be friendly and low cost to owners.
They’re milking the Marriott Bonvoy program for revenue now, degrading it and allowing it to deprecate. That gets owners signing on, and doesn’t push any of them away. It means more earning from more rooms now. But it risks all of their revenue in the future.
The tagline of the classic Kevin Smith movie Clerks was “just because they serve you doesn’t mean they like you.” And it’s instructive to see the comments of this Phoenix-area Marriott hotel general manager at a franchised property, responding to a social media post from a Bonvoy Ambassador member who was frustrated at receiving zero elite recognition at Gaylord Palms in Orlando.
You’re just a number at every Marriott you stay at.. We do not care that you are “Ambassador status” because 98% of you got that status due to your job. Congrats. You’re not royalty. Gross.
This is common sniping you hear from some customers, that you’re just earning status with ‘other peoples money’ and thus it is somehow not deserved. That misses the point entirely. If you’re directing stay resources, it doesn’t matter the ultimate source of funds. You’re a valuable customer driving repeat business, and the hotel chain cares about that business.
Managed business travelers generally have a choice in what hotels they stay at. That’s even more true than it is with the airlines they fly. Their company’s travel contracts might specify the airline they have to fly, so status benefits at an airline may not be influencing their choice of carrier (although even there, business travelers have long gamed their systems to stick with a preferred airline even when it’s not their employer’s choice or it’s out of policy on a given trip).
At hotels, even where there’s a preferred chain, with Marriott there are usually multiple properties in a market – and the traveler can choose. Since each hotel is often separately owned, even if ‘Marriott’ is getting the business that hotel still needs to provide a good experience (and the chain overall does as well, or risk losing the contract).
This also represents outdated thinking about who your travelers are. Managed business travel isn’t the same as it was pre-pandemic.
- While ‘business travel is back’ is a common them, it’s also wrong. It may be 70% – 75% back overall. It certainly never returned to trend.
- The number of business travelers is back, but each traveler on average takes fewer trips.
- Traditional out Monday, back Thursday travel by the consultant class is gone. You no longer need to fly out every week to be on-site with clients like that. They may not be in office every day!
The business travel that’s most robust is small businesses, and entrepreneurs. They’re closest to the money that’s funding their trips in any case.
Regardless, this general manager’s view underscores just how little she – and the franchise ownership group – values Marriott’s best customers. And that’s a bad sign for the future value of the company.
@Gary: Has Marriott ever responded to your criticism (i.e. your consistent one that they are all about the room count and side too readily for their own — equity — good with franchisees in the event of a diagreement with a customer)?
I think the stock photo at the top of this article shows a Westin. Is it the photo or are the lampshades different?
@ Gary — Clearly, this person needs a different job. Clearly, I am genius for not staying at Marriott for the past 8 years.
I am currently Ambassador, and I could have made Ambassador for next year if I tried a little harder, but it is simply not worth it. Travelled several times this year, and never once got a little acknowledgement at any hotels due to status, and never got any kind of upgrade. Talked a couple of times with the personal Ambassador concierge, and they were never able to do anything for me that I couldn’t do myself.
Ambassador status is a rip off considering the harsh requirements.
Interesting take, Gary, and I’d agree completely. As a person who travels for business for 80-100 nights/yr, and still has 15 years to go, I would like to think that my loyalty would be worth something, given that I also influence team members to stay at my selected hotel (4-10 folks usually). Don’t even get me started on the hotel bar tab and meals, that could be the GDP for a small country.
I’ve got LT Titanium, and as a frequent traveler, my expectations are low (I’ve seen all the service failures and unless it’s grossly negligent, I’m low maintenance and provide grace, especially to frontline staff). To your point in the article, I have been Bonvoyed by Marriott so many times now, that the Marriott Brand standard means very little to me. There is NO differentiation. Marriott used to get 100 nights/yr from me, but now Hyatt/independent hotels get 75 nights, and Marriott will get 25. (again, multiply that influence by 4-10x for members of my team).
Example: I recently stayed at the Gwen in Chicago. The nickel-diming on destination fees and failure to honor the Marriott brand commitment for breakfast was annoying to the point that I just stopped staying there (despite my local office being literally across the street). It’s not about the money (most properties are in similar price ranges)….it’s about the experience, consistency, and not feeling like you’re being fleeced. So, I no longer patronize the Gwen, and in December, I was in Chicago with my team for 3 trips, a combined 20 nights, ran up a ton of expenses, equivalent bar tabs, etc, and Marriott / the Gwen saw none of it. We closed our deal and there was $50K in hotel/meals/incidental that went to the Hyatt a few doors down.
I still don’t think that what I choose means much to Marriott. One would think that the corporate finance folks and their spreadsheets have already plotted this out (i.e. where is the point of profit maximization, given a level of loyalty ‘breakage’)
For the Marriott person’s opinion of the the traveling public, the culture of entitlement is an issue. I see that firsthand and it makes us all look bad.
I got treated considerably better as Hilton gold than I do now as Marriott Titanium. I find it sickening considering I made my way up the ladder through self funded stays. To hear them say we deserve nothing because “your job paid for it” is as sickening as it is wrong. I will be quickly rebuilding my status with Hilton and leaving Marriot for the trash.
This GM should be named and shamed. Who are they? Who do they work for? They probably work for Aimbridge. I guarantee you they didn’t go to hotel school or study hospitality. They’re probably just someone who worked their way up from the front desk. They have zero business managing any customer-facing business.
Hotel loyalty is a joke anymore. You get nothing for it. The occasional room upgrade and a free bottle of water. Whoopie.
I became lifetime titanium by my travels, many for a hobby. Before I had that status, nobody else paid for a single night.
When the Marriott family was involved, and before the Starwood merger, I got real value from the points program. No more. There was a hotel I used to stay at for a beach vacation at 35,000 points per night. Now it’s 85,000 or more. The inflation is ridiculous.
In addition, they nickel and dime with so-called resort or destination fees, even on points stays. They have hotels in the middle of nowhere that have charges for parking.
These days, I look for Hyatt or IHG properties. Despite lower status, I am treated better and still get some value out of their points. I avoid Marriott.
If individual properties won’t honor the program then they shouldn’t be allowed to call theme Marriott. You are just cheapening the value of every single Marriott.
@fnt yes to different shades
Bonvoy has devalued yet is far better than Hilton Honors. IHG, Wyndham and Choice offer best valu when purchasing points. Hyatt status via spend.
I earned lifetime platinumb1 year into the merger. I gave them a couple of years and the disappointment grew every year. Looking for a replacement I took my 500k spending on the card to Hyatt. So far Hyatt is as close to the old Starwood program. Hyatt really does value your business and it shows with the treatment I receive.
@Nick – Highgate – but they’re ex-Aimbridge
I feel like most of the hotels are like this these days. Anytime at work if we stay and our third party company that books our hotels, they will deny giving us the points because the said we didnt make the reservation. Which is wild because we tell the company where to book us. I hate these so called loyalty programs!
You Bonvoy elite overly entitled members ate just one of many
Please get in line
Your complaints are just noise around the edges and getting old
.Your always wanting something from us!
We don’t need any of you! We do just fine with all our Platinum members who take a credit card and replace you by the thousands
They are willing to get near nothing for their loyalty
Why should we care that you stay in our hotels? Be gone
With so many offending hotels, I am really surprised there is not a resource maintained by serial stayers about what benefits are honored or not. One bad experience reported by an entitled guest is one thing, but when it’s happening to everybody, it should be named and shamed.
Bang on. Lifetime platinum at Marriott and still spend over 170 nights a year and > $50k annual spend on hotels. Ive seen Marriott degrading.. as the article says as a business traveler I have a choice. And because of that I have chosen Hyatt which has a better loyalty experience. Im very happy I did the switch.
So for the reasons outlined in the article there goes > $50K usd a year from one unsatisfied member. I am sure I am not the only one!
Forget Marriott, I did it since 2018 but each year is worse and the benefits have gone way down and the hotels are not maintained as before and using the old cliches of save water, reuse your towel, no daily cleaning, and now, tip via QR Code to offset what they pay staff. I stayed in La Jolla at the usual place I stay. I gave an 8 in a review and got a call from the Gen. mgr who asked why so low. I explained and asked if they were managed and operated by Marriott international and he never replied.
I stay at both Hilton’s and Marriott
Everything has changed with both as they have taken advantage of the pandemic . I find them both to get by with little as possible.
I have been trying out Holiday Inn brands and get a little better service and nicer people to deal with.
Also, be upset with the owners and Marriott for not holding owners accountable to maintain the Marriott standards within the hotel and the product. There are some Marriott’s that should not have a Marriott flag. As Titanium Elite, no upgrade’s, but I am low maintenance and come to expect it. I agree though…just a number.
All this bitching… Sigh. They don’t care and haven’t for years. Let my Ambassador Elite status lapse. Isn’t worth it. Freedom is what’s rewarding.
Ah yes, Customer Service 101.
@Gene – Genius, Geneius, Potato, potahto
Ran into this last weekend. Booked a room in Paducah, KY on points traveling home from Kansas City. The room was a king with a sleeper at a Residence Inn and I had no problem with that since my teenager has no issue sleeping on the sofa (she refuses to pull it out). But when I got to the hotel at 8:30, I asked if they had any two bed available. The lady at the desk stated that they didn’t have any two-bed rooms at the Residence, just two bedroom Suites and her manager WOULDN’T LET her upgrade people booking with points. Again, no issues on the room I booked since I knew I booked a King, but “WOULDN’T LET” an upgrade to a Titanium 7 or 8 years running?
And I know “Titanium” doesn’t mean anything, but it is their second highest tier (and highest most normal travelers can obtain), so to be denied an available upgrade in Paducah, KY at 8:30 on a Saturday night means their program is worthless.
And yes, I did try to submit the concern to Marriott but their contact web form would not let me click “Send” because it said I didn’t have anything in the comment box (which I obviously did).
Honestly? AAH is looking better and better all the time if I’m not at a property with a lounge. Walking away with 20+ AA miles per dollar (not uncommon in some tourist areas) at the price of losing 4 PM checkout is increasingly a rational decision. If that rolls back to 2 PM for Plats and Titanium becomes a pain to maintain, just getting the fancy Marriott Amex and sending all spend to AA makes more sense if there isn’t an onsite lounge to access.
They won’t care in the near future because their stocks have been on a tear since the pandemic. Like so many companies the fake “we care please come back” won’t start until their shares are pressured. I have abandoned Marriott, Hyatt and reduced hilton. For the foreseeable future it’s predominantly smaller hotels or overseas brand. I feel like nothing will change until one of the big us based chain suffer and I hope it’s Marriott because they are the poster child for crappy hotel services
I’m top status or penultimate status with Accor, GHA, and IHG. Because of the properties I use (serviced apartments), I get nothing for my status other than higher point earnings and the ability to use points for stays or against the bill. Oh, and the guaranteed room availability. That’s all I want. There is nothing the property can fail to honor. All locations either have no brea
I tend to avoid Marriott nowadays unless running down the Marriott points balance on award stays at a good value. My stays are now primarily split between Hyatt and IHG among the big global hotel chains and I do extremely well with IHG.
Let’s address the Asian elephant in the room. Hotels in America are mostly owned by Indians. They really don’t care about American standards. They care about their own standards, which are less than we’re used too. And they prioritize maximizing their profit.
They’re not bad. They’re just doing what their culture has taught them.
Look at who’s running the hotel. And make your choice accordingly.
I have avoided Marriott like the plague the last few years. Vote with your feet.
If Marriott hotels cannot deliver what they promise because there are too many elites, well, the solution should be obvious: Promise less and/or increase requirements. But consistently failing to deliver what is promised is ultimately a self defeating strategy.
Regarding a comment earlier that the manager he encountered was probably not a graduate of.an academic hotel hospitality program, just some schlep who worked his way up from a bell hop position to a management position and couldn’t care less.. I imagine that someone who worked his way up, relying on gratuities and long hours dealing with guests on the front line would be more likely to respond to guest concerns than some product of our useless academic institutions who was able to glide up the management chain by kissing ass and crapping on hourly employees and guests.
The ownership dictates the associates attitude. Nowadays it’s profit over people whilst forgetting they own a customer service business. Look at any struggling market and you will see first hand how little the owner and Marriott for that matter care about the valued guest. Heads in beds, does not matter if a less desirable guest mixes with a business traveler mid week as long as the room gets sold. Reputation and integrity are a thing of the past.
The hotel industry is no longer about the guest, it’s about revenue recovery.
I’ve totally blocked IHG group of hotels since they wouldn’t correct point on a 10 day stay in Old Arlington VA for all business associates and personal usage unless no other hotel within 100 miles.
One other point on people earning status and points on OPM. They are likely trying to book a vacation on points, and if they aren’t willing to take their family on a vacation to that chain’s hotels, why should they use the OPM spend on hotels in that chain? That’s why my son spend his OPM on Hyatt. The free breakfast by itself is a big savings for a family. He will pick inconvenient locations on OPM to get Globalist.
While the hotel might not get fully reimbursed for breakfast, a resort might be able to sell lunch or snacks at a resort location.
As a former Marriott employee of long ago in the 1980’s, it’s just sad to see the downfall of the storied Marriott brand especially @OF-ATX. At 67 years old I can still say that Marriott was the finest company that I’ve ever worked at. But another commenter hit the nail on the head.
Bill Marriott, Sr. Is long gone & the remaining Marriott family members are so out of touch the company service servant culture is basically dead. I am not Mormon yet highly respected that Mr. Marriott, Sr. used Church values in his business dealings & management practices.
Just this week on Christmas Day I stayed at the Brisbane Marriott in the town center. They incorrectly took my credit card information at check in & I could not order room service. Had to dress again & go to the front desk. No hello & no apology. I was doing THEM a favor.
But with all companies spend your money where it is welcomed & appreciated.
@Chris Willson: Mr Marriott is rolling over in his grave. Bill Marriott, his son and successor, was incompetent. Their downfall was allowing franchisers to operate properties or hire third-party operators. Maybe Marriott doesn’t need to manage a Fairfield, but Marriott, Sheraton, Westin, Renaissance, JW Marriott, Edition, Ritz-Carlton and St. Regis should be 100% corporate-managed.
To all the “titanium’s and platinum’s” complaining, Michael O’Leary said “my planes are full of people who said they would never fly me again”.
Unless you go through with your threats, there’s little chance of change.
Agreed, Bonvoy program gets worse every year. Hilton and Hyatt are both better now. No upgrades or much of any acknowledgement of our loyalty has just gotten old.
Cannot leave a comment without also mentioning that the Bonvoy App and your status will get you the highest possible room rate! This is infuriating, as Hotels.com and other sites are always tens of dollars per night cheaper.
Going to start just transferring any points I get to airline miles.
This also means that buying up to the high end cc’s has lost its luster as well.
This is horrific. Bonvoy points have become a joke. I used to stay 50+ nights a year at Marriott properties (on my own dime, Ms. Hopefully soon to be former Marriott GM). This year, two nights. On points. The best options now seem to be through the Amex/Chase/Citi/CapOne portals utilizing there hotel credits. With Amex especially, we really have been treated like royalty.
Memo to Anthony Capuano: Your short sighted view of the world. . .where you ignore your true CUSTOMERS. . .is going to get you fired. Sooner, hopefully.
At this point , maybe other than late check out I could give no s*** about benefits. I’ll happily find a good local spot for breakfast. All I want is a nice clean renovated room. I’d rather they spend the money on hotel upkeep than wasting it on rolling out the red carpet for the Gary Leffs of the world.
This GM is in the wrong profession. I’d find out who he reports to, send him a copy of the comments and info as many people as I could, letting them know my status has changed from Bonvoy “Ambassador” to “Assassin” and dedicated to driving as many clients away from that property as possible.
“I guarantee you they didn’t go to hotel school or study hospitality.”
What does that matter? The majority of hotel managers at every property, if they even went to college, never took a hospitality course let alone graduated with a degree in it. There is an old joke in the industry that people always say that if you don’t succeed at whatever else in life, don’t worry, you can always fall back on a career in hospitality.
The last four General Managers I have worked with had degrees in Accounting, Business Management, Marketing and an Associates in English Literature.
Here’s the part that you don’t get. The best GMs do not go to school for hospitality. It does not prepare you at all for the current parent company/franchisee environment of North American hospitality.
School teaches you the ivory tower which has very little to do with how things really work. Much better for people that have worked there way up from the outside then some thumb sucker that graduates with their degree then gets dropped into a mid to high level management spot. They’re usually clueless and lost from the get go.
This has been my exact experience as a titanium member the last 3 years. This year I could have hit ambassador but I switched to Hyatt and got globalist half way through the year. Service and recognition is night and day better. Now I’ll put the majority of my stays at Hyatt and only use Marriott for backup. I’ll use my titanium status through next year for only a handful of nights.
@L737 — “Gene-ius” is… *chef’s kiss*
Can I get higher status for earning Ambassadoe Wlite with my own money?? lol. Wouldn’t matter as I wouldn’t get treated any better. It’s true this last year of having the status was massively underwhelming. It’s hard to even get a free bottled water.
Even pre-9/11 we were complaining that the glory days of travel were over. If only we’d known to appreciate how good we had it then!
Although I remind myself that “these ARE the good old days” when I check in and get zero recognition for all those thousands of stays over the years, it’s getting harder to believe it.
I agree with the comments on a recent stay in Paris in one off Mariott’s affiliate hotel, i was just a number. They did not give any of the perks of being a lifetime Titanium member. They just shrugged it off by saying we are just an affiliate, do not have to honour their status. Next time i do not think i will stay in the property. Wrote to Bonvoy no response. . Seems they also do not care
Well I thought it was only me being picky about the drastic drop in Marriott standards.
From room bookings to stays and most recently, hotels “forgetting” to update your points.
August 2025 was the clincher for me. I dumped the faves out of my app and will only use one remaining hotel because of proximity and convenience.
There’re too many available options to stay hoping they would get their act together.
Stayed at two specific bonvoy properties in Denver 20 times is 3 years. I’m Platinum. Never an acknowledgment, denied every upgrade request. I’ve moved to an Indy/locally owned property. At least they seemed to take pride in their work. Price is comparable .
I cashed out my Marriott points about a year ago and won’t have any status with them. Now with IHG and I might try for lowest tier above basic member of Choice. There is no need for me to spend my and my company’s money at a hotel chain that doesn’t appreciate me.
TBF, I don’t travel internationally, so there may be better Marriott properties outside the US, but I will choose the corporation that at least, doesn’t treat me as scum.
You don’t get this and you didn’t get that. Your points are worthless. I didn’t get a ten-room suite upgrade. They didn’t respect my triple titanium diamond kryptonite customer level. Boo friggin’ hoo.
A hotel is a clean room with four walls, a ceiling, a nice bed/pillows, an actual workspace. Other than those things, I literally DO NOT CARE about anything else. Unless you’re using the room to ACTUALLY meet people there, it’s a place to sleep, sh*t, shower and shave.
They don’t serve breakfast or not the one you think you’re entitled to because of some ethereal points program that may or may not exist?? GO SOMEWHERE ELSE to eat. There are usually plenty of restaurants around hotels. Go there!! Oh but my points level/tier says I’m supposed to be able to eat the hotel breakfast for “free” (even though it’s not free…..you paid lots more money to stay there)?!?!?! Wahhhhhhhhh.
I read these posts about how the hotels don’t care about your points level (unspoken meaning is they don’t respect you nor your “prestige”). How about you save the room rate (elevated at every one of the Hiltons or Marriotts or whatever “top tier” hotel you’re staying at) and GO SOMEWHERE ELSE?? I’m not a road warrior but I travel enough for work to know where I like to stay and where I’ll be treated like a human being. Where I know what the breakfasts are already going to be and that I’ll be able to actually eat it without whining and wheedling about the “value” of my “award” not being enough to cover the inflated cost of the thing.
As far as I’m concerned, they should remove the cost of the program from their room rates (because it does cost them IF they honor the various requirements of each points program) and just drop their room rates accordingly. I can find my own breakfast (and that does seem to be the prime complaint as I read through the posts).
There. Rant over.
Nobody mentioned the paper thing walls on the new Marriott chains soringing up everywhere
When I was working for a larger corporation I stayed in Marriott hotels 60+ nights/year in Europe.
Since I started my own company I’m much more conscious of the built-in costs of reward programs and their lack of value. And what a relief to be off the points hamster wheel!
Now it’s only independent smaller hotels that know me and offer so much more for my money.
Marriott seems to have crashed and burned from these comments. R.I.P.
After reading all these negative, to extremely negative comments, I am feeling really good that every one of my stays from Courtyard to Ritz has been positive. From recognition at the desk to elite benefits received. I rarely receive suite upgrades and that’s ok, who really needs extra rooms. IMO, a room on a high floor away from the elevator with a view is better than a suite. And the points don’t expire like Wyndham! My fallback is Hilton which I also have only had positive experiences. Titanium Elite. 17 countries on 5 continents. Leisure travel.
I have been saying for years, the Bonvoy program is no longer a loyalty program but an “awards” program – think Subway Sandwich!
And for all you Bonvoy defenders (ie Marriott employees lurking), the issue is most of us want nothing more than what we contractually earned. Yes the loyalty program represents a contract, and when wwe don’t get what was agreed, we don’t like it.
The real solution is a class action suit showing failure to comply. There is a good deal of evidence in this short chat string.
And for you Marriott lurkers, maybe take a look at a company in your space – Delta – that understands loyalty and the true financial value of pleasing the most frequent customers.
Look at all the hires Delta has made from the Marriott ranks – none. The word has been out for years.
As a producer for a major corporate and entertainment production company.. i can eaisly move conventions /conferences and events to other hotel chains.. in fact some clients book Marriotts because of Bonvoy.. That can change.. and in some cases it is.. production companies are moving choice crews to hyatts and hiltons. The person that wrote that reply needs to be removed or reprimanded.. yes, lots of folks get thier status because of their jobs.. but for the most part they have a choice where to stay.. Hilton and Hyatts are starting to grab Bonvoy memers.. Gaylord for the most part if you pushback, will accommodate.. especially if/when we book thier convention centers nationwide, we make it a point to tell management to to do thier best to accommodate.. it’s a perk for us to sign the 3 yr deals..if other event mangers would do the same.. things would change for the better.. the trickle down affect works.
Only once have I been upgraded as a Bonvoy member. I use my random nights if I am at a hotel for one night. When I have tried to redeem my points I have been told I don’t have enough or the amount has increased. Also booking on third party sites gives me a better rate
Hello and good bye. I was a bonvoy user/member. I lost credit for stays, I was hit for $100 for a week in advance cancellation. Prices were higher than using a hotel site.
Why should I be loyal to Marriott. I’m not royalty, just a frequent traveler..
Going back to boutique hotels.. I’ll pay more and get treated better.
“This isn’t about status. It’s about basic respect.”but everyone could have their own options the person clearly didn’t say she was better then anyone just respect is respect
Bonvoy points are useless really these days, I don’t care about them.
I find the real problem with Mariott is the horrible phone trees and ai answers where its impossible to get a real person on the phone when you need them – I just had an experience in Newark where I had to call the hotel to ask a question about the shuttle, according to the website, but it took me half an hour to get out of the infinite loop and speak to a human.
Given a chance I’ve found it’s better to avoid Mariott.
Here’s how I feel about the loyalty program.
There should be 2 programs. One for business and one that people actually earn the hard way.
Being that most of the guests traveling for business their company or the government pays for and they always stay on a special negotiated cheaper room rates close to wholesale prices, than normal guests who are the same status or higher and less demanding on getting free upgrades paying twice the rate than that other titanium in the next suite, complaining about their ocean front room because there a palm tree and they dont like the location of it because its 50 feet away from the room and not off the property, therefore them demanding a presidential that the hotel dont have available as well as monetary compensation for the most little meaningless things.
In my experience with front desk at a major hotel its the guests traveling on business that are more disrespectful and demanding with high tier status being the most TLC that always requires compensation.
And one for non business where the hotel really takes care of their loyal customers.
And believe me. When the front desk is checking you in. They can see if your status is earned the hard way. Earned for free with a new Credit Card, or a negotiated wholesale business rate that the company is paying for, or for military that my taxes are paying for.
So when your checking in. Dont ask for an upgrade.
And be nice to that agent checking you in and maybe you will get that complimentary upgrade your hoping for.
Thank you,
Needed to get that off my chest.
“Hotels in America are mostly owned by Indians.”hmmm, interesting no proof statement that shows your distaste for asians.
Titanium elite here; it’s no value at all these days…trinkets and occasionally an empty lounge
Marriott status is basically worthless now. Which is why most customers are just signing up for card SUBs and then burning the points. No need to stay 75 nights when you can get plat from a credit card.
Hilton and IC are similarly worthless. Hyatt is the only decent program for top level elites.
AAHOA is Asian American Hotel Owners Association.
Under History on their website they state: “The story of AAHOA is the story of Indian Americans pursuing – and achieving – the American Dream. It is a story of immigrants who came to the United States with only a suitcase and the hope for a better life.”
Further down the page they state: “Today, AAHOA members own 60% of all hotels in the United States. Many of the original “accidental hoteliers” have passed the baton to their U.S.-educated children. These second-generation and third-generation of sophisticated, professional hotel owners and developers are positioned to build on the foundation established by their immigrant parents.”
It’s a familiar story: executives are driven by financial incentives tied to short term success. Why work to maintain long term brand value when the financial reward for that will go to some executive that comes after you?
Let me be as completely clear as I can be. The Bakersfield Marriott at the Convention Center has always, and will continue as always, to treat all of our Marriott Guests as VIPs. Our guests work extremely hard at everything they do. They expect, and should expect, to be treated specially. We value each and every Guest that honors us to allow us to assure them that we will go beyond their expectations to deliver whatever they need.