Monthly Archives for July 2017.
easyJet flight EZY2122 from Nice to London Luton was delayed nearly 13 hours on Saturday.
Customers were frustrated. But apparently the easyJet experience was harder on airport customer service staff than on passengers, because this agent was photographed hitting a man who was holding a 9 month old baby.
For the last two and a half years I’ve written about customers having their accounts shut down by Air France after transferring points in from a bank partner and redeeming an award.
An Air France auditor claimed at the time, “[T]he use of our frequent flyer accounts as boxes opened to transfer miles with our non air partners won’t be allowed anymore.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Yesterday a three judge panel of the Federal Appeals Court for the D.C. Circuit ruled that the FAA made procedural errors when it declined to regulate seat sizes.
A wild bachelorette party got so out of control on Thursday night on Ryanair flight FR9898 from Liverpool in the UK to Alicante, Spain that the pilot threatened to divert the aircraft.
Crew stopped selling alcohol on the flight and the pilot decided to continue on to their final destination, where police met the plane and took the women off — to a round of applause from other passengers who booed the women as well.
Beijing and Tianjin plan to allow 6 day transit visas by the end of the year. These allow you to enter China for up to 144 hours — up from 72 hours today — without a visa in advance providing you are arriving from and departing to different countries (and for this purpose Hong Kong counts as a different country).
The problem with privatizing an airline is that theft and malfeasance must be opened to public scrutiny.
I’ve had the Bank of America-issued Virgin Atlantic MasterCard several times over the years. The card is back with a signup bonus of up to 90,000 miles.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Modern airlines are safe. They’re mostly reliable. And they’re a marvel of technology and dedication.
Sometimes.
Despite the investment of billions of dollars into passenger experience, there’s a sense that too many employees at US airlines just don’t care. When we’re traveling, the trip is important to us.
When things go wrong, we’re at their mercy. And too often things feel far more controllable by the airline than they are.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
