Monthly Archives for October 2017.
American Airlines serves fresh made-to-order guacamole in several of its Admirals Clubs in the afternoon.
That’s great, it was a real innovation for them, and guests enjoy it. But the level of excitement over guacamole is, I think, a perfect example of what George W. Bush called ‘the soft bigotry of low expectations’.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
