Monthly Archives

Monthly Archives for November 2018.

Elderly Couple Booted Over Misunderstanding (They Didn’t Speak English)

by Gary Leff

old man standing up
Nov 06 2018

I’ve watched flight attendants move customers’ belongings in the overhead. If a passenger speaks up, afraid their computer for instance might disappear to camera equipment could get damaged, the passenger is immediately put on notice: are we going to have a problem? In other words sit down, shut up, or you’re off the flight.

Since the David Dao dragging incident on United last April there’s been more attention paid to the problem of airlines turning customer service problems over to law enforcement.

Continue Reading »

A Business Class Trick to Hong Kong to Save $3000, and China Business Class From $1300 Roundtrip

by Gary Leff

china bay
Nov 06 2018

With half a dozen Chinese airlines flying to the U.S. in addition to three U.S. airlines flying to China — and with China’s carriers growing capacity from secondary cities — fares to China are some of the lowest in the world.

Air China’s Shenzen flight is super interesting because the airport is a mere 24 miles from Hong Kong. You can take a taxi or ferry across to Hong Kong (there’s a border crossing involved) and save about $1000 roundtrip and avoid a connecting flight, or save $3000 roundtrip compared to Hong Kong non-stops.

Continue Reading »

United Tells Employees They’re Cutting Service Levels in Business Class (You Thought It Couldn’t Get Worse)

by Gary Leff

flight attendant pushing cart
Nov 06 2018

Starting February 1 business class entrees will be plated in advance in order to reduce flight attendant workload and allow them to reduce flight attendant staffing in the cabin by one position.

Where any of their competitors fly with fewer flight attendants, United will too. The goal, apparently, is to offer the lowest levels of service among peers American and Delta. And that’s not just limited to business class, Boeing 757 international routes lose a flight attendant in coach too.

Continue Reading »

Chase Launched the Apple Ultimate Rewards Store This Morning

by Gary Leff

apple selection
Nov 06 2018

Chase has launched their new Apple Ultimate Rewards Store today. Sapphire, Ink, and Freedom cardmembers can spend points for Apple products.

If you do want to spend points for Apple products, log into your Ultimate Rewards account and be sure to complete the transaction while points are still worth a penny apiece towards these items. No doubt there are people with more points than opportunity to maximize them, and the holidays are coming.

Continue Reading »

Lesson Learned: Always Tell the Airline About Damaged Bags Immediately

by Gary Leff

wet clothes
Nov 05 2018

A reader who lives not far from me shared his story of arriving at the Austin airport on American Airlines and finds his checked bags wet and contents damaged.

They went home late on Friday night and he filed his claim with American Airlines first thing Monday morning — so the immediate next business day. American denied his claim because he didn’t file within 24 hours. And without that timely-filed claim, he’s out of luck with his credit card coverage too.

Continue Reading »

Service Animal Does His Business on Plane, Passenger on Next Flight Told to Clean It Up

by Gary Leff

delta plane
Nov 05 2018

Last year comedian Nicole Byer went on Conan and told a story about finding poop in a sealed blanket on Delta. She was flying from Louisiana to Atlanta enroute to Los Angeles when she pulled her first class blanket out of sealed plastic and “brown crumble falls on me” then she saw a “brown thing” and the smell hit her. She says she found poop in her phone a week later since the phone was in her lap.

Now comes word that a service animal ‘became ill’ on a Delta flight

Continue Reading »

A Little Girl Shows Us How to Brighten Each Other’s Day on a Plane

by Gary Leff

gary leff selfie
Nov 05 2018

When I get on a plane I will nod and smile, if someone nods and smiles at me. I’m usually all business. I get to my row, stow my bag, sit down — and work until boarding finishes.

I’m a “speak only if spoke to” kind of guy on a plane. I’ll never strike up a conversation unless I see someone in distress (“can I help you put your bag in the overhead?” “I overheard you’re worried about your connection…”).

But we’re all trapped together in a metal tube.

Continue Reading »

American Top Elite Status Changes: Higher Spend Requirement, New Choice Benefit

by Gary Leff

back of airline seats
Nov 05 2018

When United announced at the end of September that earning 100,000 mile flyer ‘1K’ status would also require $15,000 in spending starting next year it was almost a foregone conclusion that American AAdvantage would do the same thing.

Meanwhile they’re introducing a new choice benefit for Executive Platinums who fly beyond 100,000 miles as well as adjusting mileage and status-earning when flying on their closest partner airlines or on ‘bulk’ or special fares.

Continue Reading »