Oct
30
2020
American Airlines has relented and put its full tariff or ‘terms and conditions’ back onto its website after a Department of Transportation complaint.
They had removed the the legalese entirely in favor of a plain language FAQ-style conditions of carriage page. But the contract of carriage incorporated the tariff by reference, customers effectively agreed to it when they purchased a ticket, but the airline had removed those rules from a place customers could easily see it. That document matters.
