Monthly Archives

Monthly Archives for March 2021.

This American Airlines Passenger Story Made Me Cry, But In A Good Way

airline cabin
Mar 23 2021

This is exactly what the airline means when it talks about their new-ish slogan, caring for people on life’s journey.

I’m not sure this is something that sets American Airlines apart, but on this day and on this one particular flight the airline’s employees really took care of a passenger by treating them as a person with their own story and their own reason for flying that day.

Continue Reading »

When There’s Enough Vaccine For Everyone, Air Travel Mask Rules Should End

Mar 22 2021

Masks made sense on planes when, together with HEPA air filtration and downward air flow, they reduced the risk of catching Covid-19 on a plane.

Now vaccines are available. We’re going to have challenges keeping people masked up once they’ve been vaccinated. The rule needs to stay in place now, when most Americans haven’t had a chance to become vaccinated yet. It’s tough to know who has been vaccinated and who hasn’t been.

Continue Reading »

The CEO Of American Airlines Explains Why Back-To-Front Boarding Doesn’t Work

american airlines lounge
Mar 21 2021

You can’t split up families. And back-to-front leads to bunching as well. And since those don’t work out as well in practice as in theory, their regular boarding process stands.

This is why airlines all tinker with their process from time to time and never stop tinkering, because they’re never been able to do much to improve – with few exceptions.

Continue Reading »