Chris McGinnis conducted an interesting interview with United Airlines President Scott Kirby.
There’s a lot here for United flyers, especially those based on the West Coast. For me, though, three things especially stood out.
- Kirby acknowledges how bad the airline’s wifi is – but claims nobody’s system is perfect (even though both Delta’s and American’s are materially better than United’s). Honestly if United would match American and Delta with wifi they’d be a competitor for my business but I actively avoid flying them because I can’t count on being productive when I do.
- He says it makes no sense to give customers more seat width, that airlines (like Delta, apparently) who go 9-abreast on a Boeing 777 instead of 10-abreast can’t make money.
- And he drops that the airline will eventually return to serving Oakland and also that he’d love 5-6 New York JFK flights (he’s consistently said it was a mistake for United to leave JFK, because even if those flights didn’t do well they were key to corporate contracts on the West Coast they lost).