Hyatt Gold Passport has my absolute favorite hotel benefit: Diamond members get to confirm a suite at booking 4 times per year (up to 7 nights at a time). Instead of hoping for an upgrade close to arrival or at the check-in counter, you throw down one of your trump cards and your base-level room reservation confirms into a suite, provided that the hotel has base-level suites for sale.
These upgrades expire at the end of February following the year in which they were issued. If you are a Hyatt Diamond and you have some of your suite upgrades left, start thinking about where you might use them.
Grand Hyatt Kuala Lumpur
Here’s the key: you do not have to actually stay by the end of February, you just need to apply these suite upgrades prior to expiration. They can be for any stay into the future where a suite can be confirmed. (If you cancel the reservation after the suite upgrades have expired, you’ll lose the suite upgrades.)
Traveling For Miles reported on an exchange with Gold Passport Customer Service suggesting that the policy on expiring Diamond Suite Upgrades would be changing.
While the 2015 DSUs (due to expire at the end of February 2016) will still be valid on reservations booked before the expiration date for stays after the expiration date, this will not be the case in the future.
He further explains that suite upgrades issued in 2016 will have to be used by their expiration date (February 2017) and that members “would be given a lot of notice” although it wasn’t clear when an announcement would be forthcoming.
I checked in with Hyatt about the accuracy of this information, knowing of course that individual customer services agents don’t always have the best information and in their eagerness to help sometimes steer members the wrong way.
Park Hyatt Abu Dhabi
In the meantime Traveling for Miles pointed me to a Flyertalk thread that was started. Hyatt replied there,
At this time, there are no changes to the Diamond Suite Upgrade policy. We are always evaluating the Hyatt Gold Passport program and benefits, and any changes would be communicated to members well in advance.
This seemed less than definitive — at this time there are no changes hardly seemed the same as saying “we aren’t changing how expiring Diamond Suite Upgrades can be used in 2016.”
I was told something that sounded a little more definitive though: “we aren’t planning any changes to the Diamond Suite Upgrade policy.”
View from my Deck at the Park Hyatt Dubai
Naturally all of the usual caveats apply, since they won’t want to make promises that limit their flexibility. So I was also told “We evaluate the Hyatt Gold Passport program annually, and we would of course communicate any program/benefit changes to members well in advance.”
They seem to be suggesting that 2016 Diamond Suite Upgrades will continue to have the same rules that members have become used to.
[…] Leff (ViewFromTheWing) very kindly checked this information out with his sources at Hyatt who, without actually flatly […]