The left hand side of a 70 year old man’s seat broke shortly after takeoff on a flight from London to Calgary.
The flight was completely full. They tried to prop the broken seat up with blankets, but it didn’t really work.
However, the blankets failed to provide a smooth, flat surface, leaving Mr McKay, from South Shields in Tyne and Wear, with pains in his back and pins and needles in his legs.
You’re Supposed to Stand During Boarding… Not Inflight
He sat in a crew seat for awhile, and did use his seat on and off, but stood for three and a half hours of the flight.
Flight crew offered him a bottle of whiskey, which he declined. He sought compensation from the airline which initially £20 towards a future flight. After pushback they eventually offered £100, and insist that’s their final offer.
According to BA, they’re done with the matter:
We work hard to provide the best possible experience for customers on our flights and we’re sorry that on this occasion we havent met our customers expectations.
‘Our customer relations team has apologised and offered a gesture of goodwill.’
There certainly would have been an issue at landing, but that’s true even if the flight diverted. In the event of turbulence, even seated, if the seat doesn’t provide the proper support that it’s certified for that’s a problem as well.
It seems to me that British Airways did not provide the product purchased, which is at a bare minimum a working seat, and thus ought to provide a full refund of the one-way ticket cost.