A GM Rewards Glitch Let Drivers Stack Points — Some Even Paid Off Their Cars in Minutes [Roundup]

News and notes from around the interweb:

  • Which one of you did this?? “Infinite money glitch” from General Motors, someone even managed to “pay off their $59,370 2024 Cadillac Escalade V loan.”

    Reminds me of the IHG Hotels shopping toolbar glitch and also Southwest Airlines offering enough free points to Hawaii residents (when they first started service there and wanted to build a local customer base) to redeem for gift cards and people opened new accounts at scale.

    The promotional points were too generous and too easy to obtain. The transfer system had no meaningful restrictions. And critically, there was no verification that transferred points came from legitimate activity.

    Most loyalty programs prevent exactly this kind of abuse with transfer limits, account verification, or restrictions on how quickly you can move points around. GM apparently had none of these safeguards in place, or at least not effective ones.

    The company likely designed the system assuming people wouldn’t coordinate mass account creation and point farming. That was a bad assumption. When you make free money available with minimal friction, people will find it.

  • United taunts Southwest Airlines on Denver-area billboards. It’s gained tremendous market share there. Southwest finally shot back:

    Shots fired…
    byu/tristan-chord inunitedairlines

  • If you’re flying actual first class, you’ll use the first class terminal. This looks pretty nice for elites:

    New Lufthansa First Class Checkin Opening Soon @FRA
    byu/yannicknef inLufthansa

  • Standing up on arrival, as soon as the seat belt sign goes off, is not rude – it is a moral imperative.

  • Frequent flyers with PreCheck spend more time in airport security lines each year than infrequent flyers without it. Meanwhile here’s TSA at Newark last week still promoting the shoe carnival as a reason to get PreCheck. But sort of an odd symbol of ‘economically divided’ public spaces when it costs $17 per year (with renewal even cheaper).

  • Ok, even if this holds flying Delta I do not think it can possibly stretch to include Frontier. This is the airline that’s too cheap for jet bridges and figures it’s fine to just have passengers weather the elements – they don’t get to dictate passenger attire. Besides the airline advertises $19 fares. Sure it comes with fees, but not the cost of a bespoke wardrobe.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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