Marriott revealed several weeks ago that they were turning elite member upgrades over to artificial intelligence. This was designed to reduce the time hotels spend on the task, to save salary costs.
The relaunched Chase Sapphire Reserve is now available. Those applying today get the new card value proposition right away. Here’s what I really think about the new card – as a standalone proposition, and about the changes for current Sapphire cardmembers. Should you get the card? Should you keep it?
A Delta Air Lines passenger stretched out in their seat in the most surprising and intrusive way possible.
I don’t love the United-JetBlue deal as a consumer. The American partnership created a third viable competitor to Delta and United in New York. It gave real elite benefits. This does not. However it’s just not an antitrust problem.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s no question that the Westin Denver Airport is a top 5 airport hotel in the United States, behind probably the Grand Hyatts at San Francisco and Dallas-Fort Worth airports and perhaps alongside or even a little bit ahead of the Westin Detroit.
28-year United Airlines flight attendant Ruben Sanchez killed time in the jumpseat on a Los Angeles – Cleveland redeye chatting theology with another Catholic crewmember. Pride Month started the next day, and Sanchez remarks that the Church “will never believe men give birth or bless same‑sex marriage.”
The card largely mirrors the consumer version, but there are a few key differences.
Capital One’s Denver airport lounge could be great, but it’s too small. As a result, the place gets packed and waits to get in can be long. Once inside, the food is good, but too many seats don’t have power outlets. There is a trick to find some privacy amidst the chaos, though.
The flight attendants union – which represents about 20,000 flight attendants and has long embodied the premise that a customer-facing work group could be unionized and still provide exemplary service – appears to be in the midst of an internal scandal.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
