A Simple Guide To American Airlines Trip Credits, Flight Credits, Vouchers And Gift Cards

American Airlines recently introduced ‘trip credits’ which are electronic and have different rules from the ‘flight credits’ they’re replacing. Both forms of payment you can use towards a new ticket, but the rules are different. And they work differently than a payment voucher – and a gift card.

Fortunately American Airlines has created a comparison chart for their own employees to use. This was published internally for employees on September 26.

If you cancelled several tickets because of the pandemic, your received flight credits. Unfortunately you cannot combine more than one flight credit towards the purchase of a new ticket. The good news is that those can be used for travel through the end of 2021.

The good news is if you have a travel voucher or a trip credit, those can be combined – and you can book travel for anyone you wish using them. For instance if you exchanged a ticket for a less expensive ticket, and were given a trip credit for the difference that isn’t restricted to being used for travel by the original passenger. I’d bet many readers didn’t realize this!

This is a handy chart, and it would be nice if American Airlines posted it to their website, but you may want to bookmark this post as a reference since they do not.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Wow, didn’t realize that flight credit (the ones in the wallet) are only one per trip. That seems like an unfair restriction designed to maximize breakage. That’s gonna hurt.

  2. Perhaps I’m overreacting, was it this way before they got put in the wallet (Ie., you couldn’t use two cancelled tickets towards one new one?).

    In any case Gary, very useful post, thanks!

  3. Another useful information would be to know whether a flight credit can be used to purchase more than one ticket, e.g., some of us may have a flight credit (or voucher) of, say USD 2,000, and can that flight credit be used against the purchase of a single itinerary, in which case the value of that new itinerary would obviously have to be higher than USD 2,000, or can that flight credit (or voucher) of USD 2,000 be used to purchase two itineraries of USD 1,000 each. Thanks.

  4. What do you suggest we do when we are supposed to get an email with a link to an evoucher and the email never arrived?

  5. American is trying to charge us $50 per ticket – so 2 x $50 per round trip ticket, totalling $200 – to use our trip credit!!! Seriously!!??!!

  6. I’ve been dealing with AA all weekend on related issues. Was told I would receive email with voucher info for remaining balance on a previous ticket I used to pay for new trip. 48 hours later, still no email. Called them and they said they would process within next 24 hours (we shall see). While I am supposed to receive a voucher, my son used an old ticket in his “wallet” for a new flight and he received an immediate email with trip credit info. Not sure how they are deciding on gets voucher and who gets trip credit. Called EXP desk and they could not clarify for me. A voucher and trip credit cannot be combined to pay for a new ticket but they can be used to book for other people. Fairly confusing at best.

  7. I have a trip credit from individual ticket. Tried to use it purchasing 4 tickets and pay different with AA Exec credit card to get first bag benefits for all. No go.

    Was told that you can’t use individual credit on a group itinerary even if you on itinerary. To use individual travel credit you have to buy individual ticket.

  8. If I have value on an e-voucher for say $500 and use it to buy a ticket for $400, what happens to the remaining $100? Does it sit on the e-voucher, go away forever, or something else?

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