American Airlines ticket credits from during the pandemic have been extending out to September 30, 2022. Flight credits from cancelled tickets are also have their expiration dates extended. And, apparently, the process is taking up to a week. American has taken access to these credits offline from member online wallets until April 8.
There’s a manual process for agents to still use these credits, however:
The various credits that American Airlines still has are confusing, so here’s a simple guide to flight credits (at issue here) versus trip credits.
It’s also worth noting that trip credits have issues as well – if you put an itinerary on hold on the website, you can no longer use a trip credit to pay for that itinerary online, and instead have to be ticketed by phone. American says they’re planning to fix this.