A passenger on an American Airlines flight from San Diego to Charlotte was appalled on Friday when he saw a flight attendant “pouring orange juice back into the original container” that had been poured out for passengers.
I was shocked not only did she pour one cup she poured several cups back into the original container.
My most generous explanation for this might be that the crewmember pre-poured several glasses in order to offer predeparture beverages to first class passengers. Perhaps she was offering juice and water only, and passengers either took the water or declined drinks, and so the orange juice sat unused. The juice still sat outside of the container, and should have been disposed of.
On the other hand, the flight attendant’s cost consciousness flows from the top. Upon assuming the role of CEO, Robert Isom told employees not to spend a dollar more than they need to. I can understand how a loyal employee would think pouring unused orange juice back into the container might save money for American.
The passenger complained to the airline and reports that they were “offered..2500 reward points” which they say they declined.
Six years ago an Emirates flight attendant caused a worldwide stir when caught pouring champagne from a glass back into the bottle. If it’s necessary to pre-pour predeparture beverages then at least offer water, orange juice, and champagne!