American Airlines Just Completed A Major Milestone Of The US Airways Merger (Yes, 8 Years Later)

Did you know that eight years into the American Airlines-US Airways merger, not all work groups were on a single system, and the merger wasn’t ‘complete’?

American was one airline to passengers long before it was a single airline to employees. They adopted a single reservation system in 2015, but flight attendants were still scheduled as separate US Airways and legacy American Airlines crew until 2018.

The airline’s systems for tracking aircraft maintenance were still separate – until last week.


Credit: American Airlines

As of Friday, May 7, American Airlines has completed moving its aircraft into the SCEPTRE system for tracking maintenance. No, not that SPECTRE.

American is using SCEPTRE, System Computerized for Economical Performance, Tracking, Recording and Evaluation. And they had to do the data migration by hand.

If my understanding is right, SCEPTRE was first the maintenance system used at North Central Airlines which became Republic in 1979 and was merged into Northwest. That’s how it became the maintenance system for Northwest, and then Delta after those two carriers merged. Newer carriers seem to use newer systems (like TRAX or EmpowerMX) but SCEPTRE remains popular especially with large airlines merging operations.

As American explains in an internal document,

After American and US Airways merged in 2013, Tech Ops had part, tooling and aircraft data in three different core systems. This involved having multiple application windows open on the screen — a timeconsuming process. To solve this problem, we needed to consolidate the number of systems being used and create an easy and consistent team member experience. This has been the TESS Team’s mission for the past six years.

First American undertook ‘Materials Migration’ to move parts and tools into SCEPTRE over the course of three years (there are “more than 600,000 manufacturer part numbers” the airline needs). This was completed in February 2020. The second phase, Fleet Migration, started in May 2020 and took a year.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. AA has done their migration nearly flawlessly with virtually no unexpected customer impacts. This is a back office system that does not impact this blog’s audience. Just another non-news, AA beat-up post.

  2. @Rick, I am a part of this blog’s audience. I enjoyed this post. Please don’t speak for me.

  3. @Rick – As an AA flyer, I was not offended. The same migration would probably take as long at United or Delta, and Gary never implied otherwise.

  4. Rick: For many of us this was interesting information. It’s helpful to understand how carriers approach their internal operations because it can have direct effects on us customers. It took years for UAL and Continental to get their Flight/Cabin crews under one roof. I got caught in that mess because a UAL crew ran out of hours and that airport was Continental-staffed so the flight had to be cancelled. If you don’t like what you see, maybe you need to find another blog to read.

  5. The real lesson is that AA has been willing to accept inefficiencies from not unifying its operation; you can’t argue that there wasn’t a cost to maintaining dual systems.

    And Delta and Southwest both succeeded much more quickly in unifying their operations including resolving the labor issues that required separate systems at AA and UA.

  6. This is an interested story, at least to me. I wonder why this process took so long.

  7. So I do a lot of work in this space. Here are a couple of additional notes for those interested:

    – All three legacy US airlines (AA, UA, and DL) use SCEPTRE as their primary maintenance and engineering system. It’s old, as Gary described, and is mainframe driven. It also has no central owner but is essentially maintained by armies of consultants from firms like IBM or DXC. Each airline’s implementation of SCEPTRE is quite different.

    – These systems, whether they are old or modern, are always trouble to work with and especially difficult to migrate or integrate. Airliner maintenance is an incredibly complex and massively unoptimized field. It’s not just about keeping data on the planes, it’s about each plane’s millions of parts. Its about the technicians and their certifications and currency on their training. It’s about maintenance scheduling, maintenance planning, warranty management, record keeping, spares management, parts tracking, exchanges, pools, prognostic, etc… There are a plethora of applications to be managed across a plethora of end users and stakeholders.

    – It may seem obvious that maintaining a plane is unlike maintaining a car, but few outside the industry know the differences. Here are two that add to the complexity:

    1) When you buy a car, you deal with the company (or dealer) who sold you the car. If your seat breaks, you don’t need to worry about who built the seat so that you can get support from them. Not so for an airplane. An airline needs to have a direct aftermarket relationship not just with the airframer (Boeing or Airbus) but with everyone in the supply chain.

    2) Cars have VINS and centrally recorded maintenance history. Planes do not, and keeping track of a plane and its parts can be nightmarish. Consider this: a part can have zero to three serial numbers (one from the manufacturer, one from the supplier, and one from the airframer.) Different systems put in place at different times can refer to the same part on a single plane with different IDs. Working through this mess, manually associating and disassociating data from disparate systems, is one common factor as to why maintenance system integration work is so complex.

    Congrats to the team at AA and all who helped them on this journey. It was a long project to be sure, but one that was ultimately executed well!

  8. And yet they still haven’t installed power outlets on all of the old shit-box USAir A320s and A321s…

  9. Every company is different. I’ve observed that the main reason people tend to nitpick about this kind of minutiae – without knowing all of the facts and challenges involved – is when the commentator wants bad things to happen to the company or if they feel it somehow benefits a company the commentator likes. That’s also how politicians tend to think. Politicians and lawyers tend to be the only people who want bad things to happen to good people, especially if they feel it benefits them politically or financially.

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