I was shocked to be given a choice of hot meals flying United Airlines this past Sunday, San Juan to Houston, while American Airlines still offers shrink-wrapped turkey sandwiches throughout most of their system. They’ve talked about meals returning, but haven’t given dates, and blame supply chain for an inability to deliver – though it’s never been clear that supply chain prevents the airline’s galley ovens from functioning.
Brady Byrnes, who is American’s Vice President of Inflight, explained at an internal meeting this week (a recording of which was reviewed by View From The Wing) that the carrier is prioritizing which flights get basic amenities.
What we’re trying to do..is give you guys a better sense of what you’re gonna have, when and where. So you will start to see us prioritize high revenue flights, key markets, specific aircraft types, so you guys have a sense when you get on a 777-300 making up the destination of Frankfurt you know you’re gonna have a pillow and blanket, you know you’re gonna have the right plastic cup. It’s probably less important that you have the right plastic cup flying to Omaha. I always pick on Omaha because that’s where I’m from.
A lot of really talented people are out there trying to look under every stone to find every pillow and blanket that we can, as we continue to try to get the supply chain back on a sustainable path.
At American Airlines, high revenue flights in key markets will be prioritized to have “the right plastic cup.”