It’s been clear for months that airlines need to continue waiving change fees in order to convince customers to buy tickets. Otherwise their plans are just too uncertain to pull the trigger on travel.
Airlines have dribbled these policies, extending them little by little. When things looked like they were starting to turn up for the airlines American even tried to exclude Basic Economy fares from the change waiver but then backtracked as Covid conditions worsened.
American Airlines has extended its travel waiver for tickets purchased by September 30 for travel through the end of the year.
I wrote about great premium cabin award availability on American Airlines Europe and Asia awards for 2021. Notably if you book award travel by September 8 for any future date American will waive redeposit fees.
And something I hadn’t realized, American is allowing name changes on business travel tickets. This applies even to tickets that just have small business Business ExtrAA numbers in the booking, per SalesLink.
Extending name changes
We have also extended name changes on applicable tickets for corporate customers, Business Extra accounts, and On Business accounts.
- A contracted Corporate Travel Agreement ,Business Extra or On Business account must be active
- Tickets purchased that fall under the Global Flexibility Waiver dates will be allowed multiple name changes during the validity of the ticket. This can be combined with other qualifying waivers.
- Tickets must contain a valid CART/Business Extra number or an On Business number in the Tour Code box.
- Your agency of record can process this complimentary name change in their GDS without requiring a waiver code.
For questions, customers within the U.S. and Canada can contact our Sales Support Desk at 1-800-621-8489, and international customers can contact their local Sales Support desk or Reservations.
Anything that makes it easier for a business to book right now, including swapping out travelers, makes sense when there’s near zero business travel. Extending it to small business accounts makes this more flexible than it might otherwise first appear. Normally the conditions under which you can change names on a ticket are more limited.