Delta, United, Southwest, and JetBlue no longer expire miles, period. American Airlines does – requiring activity in your account every 18 months, or else you lose the miles you’ve already earned.
During the global pandemic, with program members not traveling, American waited until April to pause mileage expiration – and only did so through June. They started expiring miles again July 1. That just chases away members. They aren’t pushing away purely inactive members, moving costs off the balance sheet. They’re pushing away members who might still be active, and doing so in a way that leaves a bad taste in members’ mouths during Covid-19.
It looks like they’ve had a belated change of heart, because serial leaker JonNYC reports that American Airlines will again pause mileage expiration through the end of the calendar year.
They will also restore miles that they’ve expired since July 1, and anyone who paid to get their miles back will not receive a refund, but will be given bonus miles for the price they’ve paid instead.
.. (at a later date) to offset the price paid. AAdvantage is working on plans to communicate to members, pause the mileage expirations, and automate the mileage reactivations for members who have recently lost miles.
— JonNYC (@xJonNYC) August 7, 2020
This is ‘better than a hole in the head’ as my late grandfather used to say.