Update: Your Loyalty Points may still show as zero, even though you’ve been earning them since January, but American tells me “LPs will start showing today but it will take a few days.”
The current site doesn’t show how many flight segments you’ve had this year, which matters because you need 30 segments to unlock ‘Choice Rewards’ (like systemwide upgrades) starting at the Platinum Pro level. American says “The Loyalty Choice Rewards tracker will also be available this week, [4th or 5th] at the latest.”
We’ve all been waiting for American Airlines to show how many ‘Loyalty Points’ we’ve earned. That’s the new way elite status is earned, where most transaction activity counts towards elite status. Online shopping can earn more points per dollar than flying, for instance, and credit card spend on a Citi or Barclays co-brand counts as well.
- The new status year is March through February. However this year we started earning Loyalty Points in January, giving an extra two months to earn status.
- At the same time American was also counting January and February 2022 as an extra two months of earning, extending the 2021 earn year. As a result they were still showing 2021 elite qualifying miles, segments, and qualifying dollars.
American didn’t invest in showing both qualifying miles, segments and dollars and Loyalty Points at the same time. On the one had this functionality would only be needed for two months of overlap. On the other hand you’d expect them to invest in making sure customers could see their progress in a brand new elite qualifying system, to ensure its success. Derek Kerr hasn’t been one to sign off on expediting IT investment in recent years.
Now that it’s March 1 and Loyalty Points are the new way status is earned, the American Airlines AAdvantage account site has been updated. When you log into your account there’s a pop up that flags the change.
However they aren’t yet showing how many Loyalty Points you’ve earned so far in 2022. Some members report that some transactions are showing in their total. In my account I show zero.
They’ll certainly get this sorted soon, but I’ve been anxious to see how Loyalty Points have been accumulating in practice, in other words whether the rules that have been laid out and the answers the airline has given have matched the reality of IT programming. Have some things counted that weren’t supposed to? Do I need to chase down missing loyalty points because they posted only as redeemable miles?
The other major change is how transaction activity shows on the site, and I do not like this change at all. Instead of a list of transactions with detail, all in a row showing bonus miles and base miles, there are now tiles for each transaction and you have to click through a transaction to see full details.
This is clearly a downgrade of functionality, since you need to do a lot more clicks to know what’s going on – you need to click through transactions one by one, rather than seeing everything in front of you on a single page. That’s disappointing from a design perspective.