Hilton has eliminated daily housekeeping at formerly full service U.S. hotels. As their CEO explains the strategy, it’s all about lowering costs while retaining high room rates,
The work we’re doing right now in every one of our brands is about making them higher-margin businesses and creating more labor efficiencies, particularly in the areas of housekeeping, food and beverage, and other areas. When we get out of the crisis, those businesses will be higher margin and require less labor than they did pre-Covid.
Hilton’s CEO didn’t tip housekeepers either by the way.
I wrote about how a hotel housekeeper averted a mass shooting over July 4th at the W Chicago Lakeshore. In response several readers pointed me to the hotel housekeeper who foiled a possible Las Vegas-style shooting during the baseball All Star game in Denver.
Police feared a “Las Vegas style shooting” during the All-Star Game in Denver after receiving a tip from a maid working at a hotel not far from Coors Field, who discovered more than a dozen weapons and more than 1,000 rounds of ammunition inside one of the rooms Friday night.
Multiple informed law enforcement sources connected with the investigation told Denver7’s Liz Gelardi and Denver7 chief investigative reporter Tony Kovaleski that they intercepted the weapons inside a room on the eighth floor of the Maven Hotel as All-Star Game celebrations get underway.
These two incidents, within a week of each other, come right on the heels of Hilton’s announcement that housekeepers will no longer be going into rooms daily unless
the shooters ask them to requested.
- Tired: Hotel housekeepers need to enter rooms every day to make sure there’s no terrorism or sex trafficking (Hilton in 2017)
- Wired: Covid is a great excuse for cost-cutting. (Hilton in 2021)
- Inspired: The class action lawsuit which will follow the next mass shooting from a hotel room that could have been stopped if a housekeeper had tried to enter the room.
Of course it’s not like the wall-mounted toiletry dispensers were being cleaned anyway.