Hilton is dropping daily housekeeping from U.S. full service properties, making those hotels no longer ‘full service’. You’ll have to request housekeeping if you want it. And with fewer housekeepers on staff, they may be stretched thin. This is part of the chain CEO’s strategy to charge customers pre-pandemic prices while giving them less.
This is an about face from three years ago when Hilton wanted housekeepers entering every room every day as part of the war on terror. The plan was not to honor ‘do not disturb’ signs for more than 24 hours, and followed a move after a Las Vegas mass shooting to make housekeeping the first line of defense.
That’s on top of the role that the Department of Homeland Security wants housekeepers to play looking for sex trafficking. They have a ‘you might be a sex trafficker if..’ list that includes bringing camera equipment and lots of electronics with you (bloggers), skipping housekeeping for several days (bonus points for ‘making a green choice’), and wearing low quality clothing (I’m not super fashionable). Paying with prepaid gift cards (for the miles) is another sign.
So when hotels drop daily housekeeping are they pro-sex trafficking and terrorism?
I’m generally skeptical of these efforts but apparently a housekeeper at the W Chicago Lakeshore may have prevented a mass shooting over the Fourth of July. (HT: Donald W.)
The housekeeper found “a semi-automatic rifle with a high-powered scope and laser left ‘in a very suspicious position’ in a 12th-floor guest room overlooking Ohio Street Beach” full of fireworks spectators.
Chicago Police recovered the rifle with a live round in the chamber, a handgun and several loaded rifle magazines on the window sill of Room 1208.
The incident was “obviously very concerning, considering the position of the W Hotel to Navy Pier,” Chicago Police Superintendent David Brown told reporters at a press briefing yesterday.
…“This employee saw something by entering the room to clean it that likely prevented a tragedy from happening,” Brown said. “Thank God for that hotel worker who saw something, and said something, and I believe averted disaster.”
Keegan Casteel charged after housekeeping at the W Chicago alerted CPD to rifle with a live round in the chamber, handgun and loaded rifle magazines on the window sill.
— Megan Hickey (@MeganHickeyTV) July 6, 2021
Eliminating housekeeping is bad for guests, but it is bad for hotels too. It eliminates part of what differentiates them from homesharing, gutting their competitive advantage. Given the role that hotels, and Hilton in particular, trumpeted in recent years playing fighting sex trafficking and mass shootings, how can they plausibly cut this from their budgets?