At Spirit Airlines In Fort Lauderdale This Is Just A Slow Tuesday

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Wow! Why was he grabbing her phone? I guess now the airline personnel feel they are empowered to take your personal belongings.

  2. Wow! Why was she video recording him? I guess now the airline passengers feel they are empowered to disrespect the employees privacy.

  3. The rates at limited service properties in the U.S. have reached incredibly low prices. Weekends are the culprit. The times I am stuck at a Courtyard, Hyatt Place, Residence Inn or Hilton Garden Inn on a weekend it is absolute chaos. Huge groups check in and turn the hotel into a party location as they have no other place to go (clubs, etc). These properties need to start weighing the attraction of bargain rates and the opportunity it is giving people to turn hotels into cheap personal party spots. Which, in the end, results in some of this violence you are seeing. As well, there needs to be more stringent check in warnings and signs placed around the hotel warning of a zero tolerance policy as to parties. I have seen this at a number of Hyatt Place’s in different areas that guests will be removed without warning if found to be engaged in large gatherings, creating noise issues, or using illegal substances.

    Finally, between anti-maskers, partiers, and the general insanity of people these days, hotels need to have full presence security in the lobby. Asking a 25 year old woman manning the front desk alone at a Courtyard on a Saturday night is just begging for trouble…how the heck can they enforce anything?

  4. @ Jim Baround — What privacy? The guy is at work in a customer service job physically assaulting customers. She had a right to photograph his name tag while he is performing his duties. She probably also deserved a beat-down, but it is not his right to administer it.

  5. When you booked a Spirit flight, you already gave up your human right.
    So Yes, he can grab your phone.

  6. He shouldn’t have grabbed her phone, but I feel for the guy. Having some annoying bitch waving a phone in my face making veiled threats to get me fired (I want your nametag!) – He has a lot more patience then I would.

  7. “Wow! Why was she video recording him? I guess now the airline passengers feel they are empowered to disrespect the employees privacy.”

    Wrong. Sorry, but there is no expectation of privacy in a public place, like an airline terminal. Even in a semi-public place, which certain sensitive parts of an airport might qualify as like the security checkpoints and such, there is still an ability to record as long as the secure areas aren’t photographed in detail. Even the TSA has stated that this is the case. For example, you can videotape the security line from a distance just as the regular news media does since there is no expectation of privacy, but you couldn’t walk up to the scanners and photograph personal or sensitive information.

    I’m not defending the woman’s demeanour but we obviously don’t know the whole story from that brief snippet. The airline employee was dead wrong to grab her phone – that qualified as assault or battery as much as her hitting him did. Both were wrong and both committed some form or criminal or civil tortious assault (tortious, not tortuous).

    People seem to think that there’s this magical right of absolute privacy. No, sorry Jim Baround, there isn’t. Privacy is time and place dependent, and an airport terminal is a very public place with really no expectation of privacy whatsoever, excepting those secure semi-public areas.

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